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I installed a new upgrade today and now my phone is not working. I was able to go online to apple support and request a phone call from apple support. My phone range, but it would not allow me to answer the call. The screen is locked/frozen?
iPhone X, iOS 14
Not sure which update you had applied to your iPhone X however I am guessing that was an iOS 14.x update.
1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support
Axel F.
Not sure which update you had applied to your iPhone X however I am guessing that was an iOS 14.x update.
1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support
Axel F.
I just updated my iPhone (12/8/20) and now it is stuck/locked.
