My iPhone X froze and I cannot unlock my phone

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Level 1

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My iPhone X froze and I cannot unlock my phone

My iPhone will not unlock and I cannot turn off my phone. The screen won’t let me shut off the phone To reset. I cannot answer calls nor read messages. Touch screen is not working

iPhone X

Posted on Nov 27, 2021 9:31 PM

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Answer 1

Top-ranking reply

Dogcow-Moof

Level 8

36,665 points

Nov 27, 2021 9:34 PM in response to sharilyn85

If your iPhone won't turn on or is frozen - Apple Support

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Answer 2

Axel Foley

Level 10

150,156 points

Nov 27, 2021 9:37 PM in response to sharilyn85

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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My iPhone X froze and I cannot unlock my phone

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