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User profile for user: sharilyn85
sharilyn85 Author
User level: Level 1
5 points

My iPhone X froze and I cannot unlock my phone

My iPhone will not unlock and I cannot turn off my phone. The screen won’t let me shut off the phone To reset. I cannot answer calls nor read messages. Touch screen is not working

iPhone X

Posted on Nov 27, 2021 9:31 PM

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User profile for user: Dogcow-Moof
Dogcow-Moof
User level: Level 8
36,557 points

Posted on Nov 27, 2021 9:34 PM

If your iPhone won't turn on or is frozen - Apple Support

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2 replies
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Nov 27, 2021 9:37 PM in response to sharilyn85

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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My iPhone X froze and I cannot unlock my phone

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