Green Dot Bank locking Apple Cash Payment Card

My Apple ID was compromised as was everything in my Apple Wallet.

All of my credit cards were invalidated and new cards issued.

Green Dot Bank put a hold on my Apple Cash Payment Card and will not explain why they are still keeping the lock in place.

I have escalated the issue within Apple Pay to no avail.

Has anyone else had this issue and how did they get it resolved?


There wasn't a topic that fit the question, so I used Setting Up Apple Pay because the issue involves Apple Pay.

iPhone 11 Pro Max, iOS 14

Posted on Oct 15, 2020 6:14 PM

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3 replies

Oct 21, 2020 1:01 PM in response to LHGoldstein

Sadly I am going through the exact same problem and I have been attempting for 11 days to regain access, even captured my ID as Apple Cash requested via my phone, and then they said they could not verify it, case after case has been “escalated”?, I have come to realize that Apple does nothing to protect us and keep the power within our hands, as soon as I can run from this company I will!!!

Until then they have $20 of mine locked in Apple Cash and my Apple credit card is connected so I will not use it because my cashback is going directly to Green Dot Apple Pay which I cannot gain access over

Oct 21, 2020 1:20 PM in response to LHGoldstein

The LOCK on you Apple Cash applies to your ability to make purchases with Apple Cash, send money to an individual via iMessage, and transfer funds from your Apple Cash account to your personal bank account. Cash money your receive can be applied to your Apple Card when you make payment to Goldman Sachs. Green Dot Bank cannot hold that money.


I received this explanation from a Senior Apple Cash Manger. He sent me an email with the explanation.


Green Dot Bank is holding 363.15 of my earned cash back and I am assuming they will release the funds to pay my Apple Credit Card. IF NOT, **** HATH NO FURY LIKE A MARINE AND VIETNAM VETERAN ROBBED BY A THIEVING BANK.


I have entered a complaint with the Federal Reserve and their response was that the San Francisco Federal Reserve Bank has control over Green Dot Bank.


I have entered a complaint with the Better Business Bureau. They have sent my complaint to the bank and their corporate owner.


The three Apple Cash options provided by Green Dot Bank are not used by me and losing the ability to use them is inconsequential.


What I want is for them to confine release my money so it may be used to pay against my charges on my Apple Card per their agreement with Apple, Payments, Inc. and Apple, Inc.

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Green Dot Bank locking Apple Cash Payment Card

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