I spent over 2 days with chat support performing many
troubleshooting steps that I had already performed on my own previously. Even
being asked to completely wipe my phone by a senior advisor. After all attempts
and no change I was asked if a senior advisor could call me. The first person was
very nice and then decided that I needed the next tier of help so she said she was
transferring me to the Watch department. After some time on hold a person
answered who didn’t seem to know why I was transferred to him nor knew anything
about my case. When I asked if he was with the watch department, he said “I
know about watches”. However, it seems as though he knew little. His
explanation as to why my exercise rings are so inaccurate led to him saying that
it is older watch. He said the new watches are better but even his own series 3
doesn’t show accurate milage when walking. He said I could try to pair the
watch with a different phone??? My wife and I have the same 7 Plus. I really
couldn’t get clear answer on what pairing the watch with another 7 plus would
do. He also said the watch could be physically looked at for an outrageous
price of $159.00. (Almost half the cost of the original watch). At one point he
did mention that he could help me fix the random count down timer issue that
keeps happening in the evening with sometimes the alarm going when it was never
set by me, but never actually did tell me how to do this. I feel that this so-called
Nike version of this watch is a joke and so is your support for this issue. I
read many forums online and it seems as though many are having similar problems
with the series 3 without any valid solutions. The only thing this watch does
for me is save me looking at my phone for incoming calls or messages. Other than
that, it is a $400 waste of money.
