I seem to have this Trusteer Endpoint Protection on my Apple Mac and I have no idea where it came from or how to uninstall it... can anyone help in very simple terms please for a complete novice.
iMac 21.5″, OS X 10.10
It appears to be a form of supposed antivirus app. Very likely, when you went to some web site and did a download, this came with it. First thing, I would download install and run the free (safe) app Malwarebytes. That may clear it. If not, have you checked in your Applications folder to see if it resides there? You can run the Apple app Find My App and it should bring up a lit of where parts of this app reside, so you can remove them. Yes, this app should be removed. All such protection apps are completely unnecessary and they will show down your Mac and will often cause other problems. Good luck. If this doesn't work for you, let us know.
I have tried to uninstall it but I couldn't get past the username and password as my ex husband set up the Apple Mac and is now nowhere to be found and I am the owner of it now but it wouldn't accept my user name or password, is there any other way I can uninstall this or get Apple to help to do a factory reset on it?
Hopefully, the information on this link willenable you to make the changes you need to make. Good luck. Change or reset the password of a macOS user account - Apple
Uninstalling Trusteer Endpoint Protection
