You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Calvin3366 Author

Level 1

4 points

Macbook asking for name and enter password for “Other”

i tried everything, even tried holding command+ R but it just shows a padlock logo (mac efi) . Everything was fine but it changed right after i sent my macbook to the store to get a reformat

Posted on Oct 16, 2020 11:42 AM

Top-ranking reply

HWTech

Level 9

60,284 points

Posted on Oct 17, 2020 1:18 PM

Your laptop has an EFI Firmware password set. If you don't know the password, then you will need to take the laptop to Apple or an Apple Authorized Service Provider along with valid proof of purchase so they can have Apple remove the firmware lock.

https://support.apple.com/en-us/HT204455

View in context

Macbook asking for name and enter password for “Other”

Similar questions