Instead of using Face ID automatically for a download or purchase, my iPhone 11 keeps asking me to use assistive touch. I have looked at dozens of entries and articles but can’t figure out why I can’t just use Face ID or double click the way I did with iOS 13. Any help?
iPhone 11
Well, after some more playing, I think I fixed it under Switch Control. I didn’t even know that setting existed, but for some reason it had been turned on and after a couple tries I got it I the correct setting. Just used Apple Pay through a restaurant app and it worked so I’m good. Thanks again for your attempts to help. Maybe my issue and resolution can help someone else!
Hi chroak,
Thanks for following up with us and sharing this screenshot.
Are you using iOS 14.1 on your device? Update your iPhone, iPad, or iPod touch
Have you been able to unlock your device with Face ID otherwise?
Have you tried to Restart your iPhone yet?
If you tap Settings > Face ID & Passcode and turn iTunes & App Store off there, are you able to download using just your Apple ID password? If so, try toggling iTunes & App Store back on there and test again.
If none of the above helps, tap Settings > [name] > Media & Purchases. Then tap the icon in the top left and sign out of your Apple ID, and then sign back in and test. Keep in mind when you do this, any offline Apple Music content will be removed and you would need to re-download it after.
Let us know how it goes.
Cheers!
Hi chroak,
It sounds like you are unable to use Face ID to make purchases. We can help with this.
We'd recommend using the steps listed here to make sure Face ID for purchases is enabled: Use Face ID on your iPhone or iPad Pro
You can find out more information about the AssistiveTouch feature here: Use AssistiveTouch on your iPhone, iPad, or iPod touch
We hope this helps.
Take care!
Thanks karina184 for the suggestions. I have checked all those things and it still asks for Assistive Touch. To make this response, I was prompted to sign in and Face ID worked for that. However, if I double click the side button, I get this message:
I can’t make it give me any other option. I’m stumped!
Thanks, The_Lisa for the ideas. I tried them all to no avail. Face OD will open my phone and let me sign in to most apps, but will not work for Apple Pay without requiring Assistive Touch. This is crazy! Any other possibilities?
Hi chroak,
Thanks for following up with us again. We're glad to hear you were able to resolve the issue.
We hope you have a wonderful day!
Cheers!
Face ID or double clicking requires assistive touch
