Apple cancelling the orders and then saying the customer cancelled it

I don't work for Apple. No one on this forum of users helping users works for Apple. All I can do is suggest you use the Contact Support button at the top of this page or click this link which should lead you to the same site you can reach in India for Apple:

Apple (India)

It could be that the debit/credit card used by you for payment may have been declined by your Bank / Financial institution.

You are not providing enough details.

1. The country you live in
2. Order Reference:
3. Payment Mode used (Not to provide any other detail)
4. Shipment ZIP/PIN
5. Have you carried out any amendment after order placement.

It would be better if you can please re-post with a screenshot, in order to understand the phenomenon better. Images / pictures speak louder than words. Do not provide any personal credentials, such as email id, apple id, IMEI number, Serial Number, Phone number, Order ID, if you are sharing a map ensure your location is not identifiable. Etc.

I can only infer that your credit card may have been blocked by your Bank. Did you get any confirmatory call from the Bank seeking and getting confirmation that the transaction was made by you? If no, then the cause is that they could not contact you hence the transaction was blocked.

Please check with them. Speak to your Relationship manager. The bank will require a confirmation from you after the transaction is made online.

Place another order after taking the Bank into confidence as the amount is large for Credit Card transactions in India.

It is likely a mistake email. If your card was debited and you received a message saying your order is being dispatched, it appears your order was not cancelled.

Either way, we are NOT Apple on this forum. We are ALL users on this user to user only forum. We can't help you sort this. You need to contact Apple India to get direct assistance.

I understand that, but neither of us can help the OP connect with Apple India. I am of the belief the cancellation email was a mistake and the items are on their way if the payment was debited and they received a text saying they are being dispatched.

It clearly says, you have cancelled it.

When was the order placed by you and when did you receive the message (As in the post)?

Then the only reason I can think of is the credit limit balance on your card may have exceeded. You need to deal with your Bank only.

No one else can help you in this regard.

lobsterghost1, thanks for pitching in and helping. OP has clearly stated that Apple (India) is not responding in his initial post.