Can't accept family sharing invitations

Clicking "get started" in the request mail takes me to icloud settings and I can't seem to find the invitation tab in my settings.


Logging off and on to icloud didn't solve the problem.

Is there any suggestion or solution I can try?


iPhone 6s, iOS 14

Posted on Oct 19, 2020 8:49 AM

Reply
3 replies

Oct 23, 2020 7:17 PM in response to Maharbaa

Hello Maharbaa,


It sounds like you are trying to join Family sharing but you are running into issues. We understand how inconvenient this can be and we are here to help.


Let's follow the steps outlined here: Set up Family Sharing


Specifically the section titled "Join a family group."


If you are still having issues, can you provide more details? Which device and OS are you currently using? Also, ave you ever joined Family Sharing previously?


Cheers!

Oct 24, 2020 9:35 AM in response to Jeff_W.

Hi Jeff.W,


Thanks for your suggestion and willingness to help.


However, that didn’t solve my problem.

I’m using an iPhone 6s running on iOS 14.0.1. The issue I’m having is that in settings>(my name). The invitation option is not on the list, even when I go through the request mail.


Do you have any other suggestions?

Thanks again

Oct 24, 2020 1:15 PM in response to Maharbaa

Maharbaa,


Thank you for providing those details.


We noticed you are running an older version of iOS. Let's back up your device and update using this article: Update your iPhone, iPad, or iPod touch

Once you update, test to see if you can access the invitation.


If you are still unable to access the invitation, have the organizer resend the invitation using the previously sent Set Up Family Sharing article.

Specifically the section titled "See if your family member accepted the invitation."



Let us know how this goes.


Take care!


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Can't accept family sharing invitations

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