No Video or Chime
A customer has handed me their old early 2015 retina MacBook Pro. It came along with no description of the issues but I was simply asked to fix it. I tried to turn it on without plugging it in and it did nothing. I plugged it in and it powered up to a login screen and showed 0% battery. The customer didn't know the password. I came back to it later to try again and the mouse cursor was frozen. It was up to about 6% battery. I figured if it had been setting around, an SMC reset might not be a bad idea. Since doing that, it won't give me any video or boot chime. There is haptic feedback on the touchpad when it is powered on but that is the only indication I have that it is turning on. I've tried SMC and PRAM resets with no change. The SMC reset flashes the charge indicator green briefly. The PRAM reset seems to do it's thing if I use the haptic feedback as an indicator of shutting down and rebooting while still holding the keys. I've tried disconnecting the battery and holding the power button to get a total power drain. I've tried disconnecting the battery while it is powered on to make sure it isn't just going to sleep. The customer doesn't know the password so I can't try the trick of entering the password blindly and hoping I make it to a desktop. Any other ideas?
MacBook Pro Retina