quicktime error 12842 while attempting to play video file

how do i clear this error on my MacBook Air?

MacBook Air

Posted on Oct 19, 2020 9:15 PM

Similar questions

YouTube videos will not play-error message I am wondering if this indicates some problem with Quicktime. (MacBook Pro) Quicktime shows a change made on Jue 9, 2020 that I did not make. Youtube suggests many fixes, but they are not the issue. When I click on the Quicktime icon, I get a blank screen. Is this normal? Thanks, Cindy Cunningham
728 4
Mac OS error code -36 I'm on MacOS Ventura 13.6. I'm encountering an error "The Finder can’t complete the operation because some data in “XXX.pptx” can’t be read or written when I tried to move the file to trash. However, I'm able to open the file in powerpoint. Any suggestions?
1530 1
Movie download in TV app stops with error -12938 as 23% continously Hi, I try to download a movie and continuously run into the same error over and over again for that one movie (Fast & Furious 8). Other movies worked fine, only that one keeps failing. I tried: Over multiple days After restart of Mac (MacBookPro18,1 latest version+updates 12.6) Manually deleting the folder where the temporary download file is stored (incl. plist file) It's always the same problem and always failing with error code -12938 and at 23% progress. Resuming the download does not help and as mentioned restarting it from scratch by clearing the temp files in '/Movies/TV/Media/Downloads-TV' also not. Please fix.
1133 3

1 reply

jeremy_v

Community Specialist

Oct 25, 2020 2:19 PM in response to Braindmp

Hello Braindmp.

Thanks for reaching out to Apple Support Communities. We understand that you are receiving an error when attempting to play a video using QuickTime. We will be glad to assist.

Please see the following resource: If an audio or video file doesn't play on Mac

Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

quicktime error 12842 while attempting to play video file

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up