Dear Apple Support,
My iPhone 7 plus overheated and won't turn on after that. I tried hard restart by holding both the power button and the volume down button but the problem remains. I could not connect it to iTunes.
Can you please help me to identify the issue?
Thank you,
Luke
iPhone 7 Plus, iOS 13
Luke ~ If your iPhone 7 Plus has its original battery then perhaps it needs replacing. See the Battery Health section in this first article:
iPhone Battery and Performance
You can find Apple Support Articles such as the above by searching Apple's Knowledge Base.
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Thanks Alancito.
My iPhone 7 Plus still has its original battery and it performs very well before the overheat. Not sure if the overheat was caused by its battery. I was not bale to turn it on even with charger connected.
Luke
iPhone 7 plus overheated and won't turn on
