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User profile for user: strawberry2439
strawberry2439 Author
User level: Level 1
4 points

6s+ Phone broken, any way to access data?

The phone in question was taken on a hike and got waterlogged. screen still working and responds to touch, can play sound, connect to wifi, receive messages, but display is not showing up. is there any way to access the data on the phone through a download or connection or is it too far gone?

iPhone 6s Plus, iOS 14

Posted on Oct 20, 2020 12:43 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,802 points

Posted on Oct 20, 2020 4:36 AM

  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,802 points

Oct 20, 2020 4:36 AM in response to strawberry2439

  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

Reply

6s+ Phone broken, any way to access data?

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