Health App is tracking sound levels for non-AirPod outputs, even though the option is turned off

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Level 1

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Health App is tracking sound levels for non-AirPod outputs, even though the option is turned off

A few weeks ago (I think with the most recent iOS update?) I started getting alerts from my Health app that the sound being played from my iPhone was at unsafe levels. When I dug into the Health app data, it turned out that the Health app was tracking sound output when connected to my car’s bluetooth receiver when I’ll set the iPhone volume for 90%-100% (but of course the car’s volume is set for a reasonable level). The setting for the Health app to track volume levels for non-AirPod devices is turned off, so I’m not sure why the Health app is tracking sound output to my car bluetooth receiver. Any thoughts on how I can fix this so the Health app doesn’t think I’m blowing my eardrums out? Thanks!

iPhone XS

Posted on Oct 20, 2020 4:19 AM

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Answer 1

ManJor

Community Specialist

Oct 26, 2020 12:28 PM in response to Shenkiat

Hello Shenkiat,

Thanks for the additional information regarding your iPhone.

In this case, it sounds like the behavior you're seeing may be related to a setting. If you open the Health app > Hearing > Show All Data, is the source there showing your Car's Bluetooth as a source? In the Health app go to Hearing > Data Sources & Access, are you able to edit the Data Sources there?

Cheers!

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Answer 2

Shenkiat Author

Level 1

15 points

Oct 26, 2020 4:55 PM in response to ManJor

Hi! Yes, I can access the setting and the two sources for Hearing are my iPhone and my Apple Watch which are as expected. I think that the issue is that my iPhone, when connected to my car Bluetooth, is reporting the car Bluetooth output when it’s not supposed to. If I click my iPhone’s name in the ‘Headphone Audio Levels’ settings, then click the specific data entry, it shows the name of my car bluetooth under ‘device details.’ There’s another setting, I think under ‘Privacy’ where if I select ‘Headphone audio levels’ there’s a setting for “measure levels” (which is turned on) and another setting for “Include Other Headphones,” which is turned off. Listed under the “Include Other Headphones” setting is my car bluetooth so the setting to get audio levels from other headphones is turned off, and yet the audio levels are still registering in my Health app.

Appreciate any other suggestions you may have for fixing this!

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Answer 3

Shenkiat Author

Level 1

15 points

Oct 25, 2020 5:20 PM in response to CarlAVII

Hi! I have an iPhone XS running iOS 14.1

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Answer 4

Shenkiat Author

Level 1

15 points

Oct 27, 2020 3:46 PM in response to chuck_3rd

Hello! I've checked both settings and they are already turned off. Anything else I can check?

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Answer 5

sterling r

Community Specialist

Oct 28, 2020 11:09 AM in response to Shenkiat

Hello Shenkiat,

We appreciate your cooperation and thank you for working with us.

Reach out for additional support here: Get Support

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Answer 6

CarlAVII

Community Specialist

Oct 25, 2020 4:51 PM in response to Shenkiat

Hello Shenkiat,

Thanks for reaching out in Apple Support Communities. We understand that the Health App is tracking noise from your car's Bluetooth. We're happy to help. What is your iPhone model? What version of iOS 14 do you have installed?

Check out the following support articles:

Adjust the volume on iPhone

Track audio and sound level exposure in Health on iPhone

Cheers!

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Answer 7

chuck_3rd

Community Specialist

Oct 26, 2020 7:17 PM in response to Shenkiat

Hello Shenkiat,

Thanks for reaching us back. Go to Settings > Sound & Haptics, is Reduce Loud Sounds turn on? Let's also check Settings > Accessibility > Audio/Visual > Headphone Accommodations, is Media enabled there? If those options are enabled turn them off and test again.

If the issue is still occurring after testing with those features off, reach out for additional assistance here: Get Support

Cheers!

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Health App is tracking sound levels for non-AirPod outputs, even though the option is turned off

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