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jonmertmini Author

Level 1

6 points

email issues again

Two of my three email accounts (MS Outlook & ProtonMail) are having issues, but only on my iMac's mail application. They are sending/receiving emails without issues on my iphone and ipad once I log in, but not on my computer using my apple email app-my passwords for both are not being recognized. However, I can log on to both email accounts in Safari (on my iMac), no issues-both passwords work.

Is my only alternative deleting both email accounts in Mail, then re-loading them all over again?

iMac Line (2012 and Later)

Posted on Oct 20, 2020 6:01 AM

Best reply

chuck_3rd

Community Specialist

Posted on Oct 25, 2020 6:25 PM

Hey there jonmertmini,

We know it’s important to have access to your mail account, and use it without any issues. We’re happy to help you.

Please complete these steps: If you can’t send email on your Mac

To help resolve receiving emails on your Mac, use the guidance here: If you can’t receive emails in Mail on Mac

Also, use the Mail Connection Doctor to help find connection issues. Follow this: Use Connection Doctor in Mail on Mac

Please let us know the result. We want to make sure this is resolved for you.

Take care!

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email issues again

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