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iPad stuck on flashing logo.

My iPad (6th generation) won’t turn on and its constantly stuck on a flashing white screen with the Apple logo.

I tried holding the off button along with the home button. And it takes me to the screen telling me to connect to iTunes via a pc.

which I do and it asks me to Update and restore.. which seems to be going well! Then I get error code 4013 which is basically telling me that I should update iTunes.. I have the latest version for windows. Or that security software may be blocking it. I turned it all off. Tried again.. same error code.

I watched a lot of videos on YouTube basically telling me to do the same thing and it seemingly all goes well in these videos. But I just keep getting the same. A lot of the videos say “hold the off button until you get the “swipe off” but mine isn’t even doing that. Just the flashing screen or the little usb lead pointing towards the pc icon.

does anyone know of anything else I can try before just buying another?

it’s out of warranty and I’ve just looked at repair prices.. I may as well just buy a new one for that amount.

thanks in advance for any ideas.


iPad (6th gen) WiFi

Posted on Oct 20, 2020 1:20 PM

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Oct 25, 2020 5:33 PM in response to sandie114

Good evening sandie114,


Welcome to the Apple Support Communities!


It sounds like you are having an issue with your iPad (6th generation) showing a flashing Apple logo.

When you try to connect to iTunes on your Windows PC, you are seeing the 4013 error code.

Disconnect your iPhone and try the steps in the resources below:


Try deleting the iTunes application (this only deletes the application, not your library), restarting your PC and installing the latest version again:

Update to the latest version of iTunes


If you see error 9, 4005, 4013 or 4014 when you restore your iOS device

"If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us."


Take care.

iPad stuck on flashing logo.

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