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Apple Mail app introduces weird character combinations and hides attachments

Has anyone resolved this issue yet?  


For me, the problem manifests as follows:




1. Someone sends me an email from a microsoft system.


2. I receive that email in Apple mail app - nothing strange, everything is normal.


3. I store that email in a folder on the server.  When I re-open that email later, strange combinations of characters are in it (seemingly randomly), and attachments that were in original email cannot be found.


4. If I log in to web mail, the strange character combinations  are not there and my attachments are clearly there.


5. I did not notice this problem before 2020. But it is happening frequently now (Nov 2020).


6. I like the Apple mail app, and whilst everyone else seems to think of it as basic, it suits me, and I have not found anything better.  But whilst I have this problem I am having to resort to using the Outlook app. (Sob 😥).




I have looked at Apple forums and a few people have had what I think is a similar problem, but those threads end with the expert saying “Please report this to Apple Support”.


So has anyone found a solution to this one yet?

Posted on Oct 20, 2020 4:16 PM

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Question marked as Top-ranking reply

Posted on Oct 22, 2020 8:05 AM

Glitches between Mail and MS Exchange servers are not uncommon. The extra characters are normally parts of the underlying html code or the quoted-printable encoding (identifiable by the = sign in front of it) which should not appear in displayed text.


Sometimes the Exchange server is the cause, but often it is something Apple needs to fix, and after reporting the issue to them the easiest solutions are the ones you have found already, webmail or outlook.

1 reply
Question marked as Top-ranking reply

Oct 22, 2020 8:05 AM in response to An0therPlanet

Glitches between Mail and MS Exchange servers are not uncommon. The extra characters are normally parts of the underlying html code or the quoted-printable encoding (identifiable by the = sign in front of it) which should not appear in displayed text.


Sometimes the Exchange server is the cause, but often it is something Apple needs to fix, and after reporting the issue to them the easiest solutions are the ones you have found already, webmail or outlook.

Apple Mail app introduces weird character combinations and hides attachments

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