2017 Macbook Pro 15inch Not Turning On.

Question

Level 1

8 points

2017 Macbook Pro 15inch Not Turning On.

Hey y’all.

So I have 2 MacBook Pros a 2014 and a 2017 MacBook Pro 15 inch. For the 2017, About a month and a half ago maybe longer, the MacBook made a weird burning smell coming from the top right area. Fast forward about 2 weeks later and now the MacBook has no signs of life. No matter resetting the SMC chip didn’t fix the issue (attempted about 10 times and followed instructions). No luck. When the MacBook is plugged in, it does not show its even charging, pictures attached. Im assuming something on the logic board that controls power died, and what a surprise nothing can be easily replaced on these.

I am so disappointed with Apple’s quality my 2014 MacBook Pro is a champ runs like a dream, these newer ones I can’t say the same now. $3000 MacBook died after 2/3 years.

Anyways. I’m assuming, Replacing the battery wouldn’t be the answer because the MacBook should turn on while plugged in if the battery needed replaced correct? Anyone else heard of this?

Pictures attached are photos of my work PC attached to the same charger and getting power. And then the MacBook.

Please advise.

MacBook Pro with Touch Bar

Posted on Oct 20, 2020 7:49 PM

Reply

Answer 1

Kappy

Level 10

362,023 points

Oct 21, 2020 7:47 PM in response to caddison904

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To arrange a return, repair, or replacement: Returns & Refunds - Apple Store (U.S.,) and Mac Repair.
If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.
Product Service and Repair information.
Apple Service Programs.

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Answer 2

sterling r

Community Specialist

Nov 20, 2020 10:27 AM in response to caddison904

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your MacBook Pro. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

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