Deleting Icloud stored Photos - help - tried everything now icloud mail not receiving email and showing as "Undelivered Mail Returned to Sender"


Hi,

Please READ all points before making suggestion, I need expert help, not the basic steps (unless I have missed something)


Current acute problem: iCloud mailbox not receiving, showing "Undelivered Mail Returned to Sender"


Cause: iCloud Storage full, 100gb of items within icloud, only opted for the 5gb free storage.


Note 1: All photos were backed up (see screen shot) I downloaded via iCloud Windows 10 software program and Deleted them from that app.


Note 2: after backing up all photos and deleting them in iCloud app i unistalled Windows Icloud as I have no need for the program.


Note 3: Then I downgraded icloud storage from 100gb to the free option 5gb.,


Note 4: I also deactivated (decommissioned) all of my historic iphone devices that the photos were originally backed up from.


No problem for a month then when the payment for the 100gb icloud is normally due , a banner over my email alerted me to photos /videos not being up BUT the email is also not is not receiving email and showing as "Undelivered Mail Returned to Sender" when i test from another email.


Note 5: This exact problem happened 6 weeks ago and i decided to pay to an extra month storage and I also at the same time deleted EVERY iphone from my device register in icloud/itunes/apple settings


When i check icloud, none of the photos are deleted from icloud storage even tough i followed the exact steps of apple instructions of how to do this.


THIS IS URGENT AS THIS IS MY PRIMARY EMAIL, I NEED TO RESOLVE THIS URGENTLY. (Note: Email only consumes 2.5gb of icloud storage, so should be able to be free 5gb)


Solution Required: I need icloud to acknowledge the deletion of photos/videos so my icloud mail can function within the 5gb free icloud storage.



Posted on Oct 21, 2020 5:08 PM

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Deleting Icloud stored Photos - help - tried everything now icloud mail not receiving email and showing as "Undelivered Mail Returned to Sender"

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