Why can't I use my apple ID for two-factor identification (trying to set up apple cash)?

So I have one of those old legacy apple ID's from a mac.com email address and somewhere along the line got a new one, I think because they used to be separate for iTunes vs iPhone or something. Fast forward to now, I want to use apple cash, but get an error "This apple id cannot use two-factor identification", when I click to upgrade my security. So. What? I looked it up and see that apple can deny two-factor authentication at their discretion to certain ID's... okaaaay....? Incidentally, I always have trouble unlocking apple stuff like appleTVs or new iphones/computers and then eventually it just starts working. I get the pop-up on my other devices, but using the code doesn't always work. HALP!?

iPhone 8

Posted on Oct 21, 2020 6:04 PM

Reply
4 replies

Oct 21, 2020 6:09 PM in response to barney876

The only possibility I am aware of to get the ID approved for 2 Factor Authentication is to  contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

Oct 21, 2020 7:16 PM in response to Eric Root

Thank you so much! Here's what I did/learned. I went to the iforgot website and put in the troublesome old mac.com appleID, and went through the recover my password option. Luckily I had long ago updated the contact email associated with it to be a real one that works (@mac.com ones went away years ago), so I got the reset link. Clicked it, and tried to just use the same password I use on my other apple ID. It wouldn't let me, then the link expired and I had to try again.


Take 2: I put in a fresh password on reset and was asked to "update/verify my email address", and was presented with a blank that already had my mac.com apple ID in it. However, because it was asking me for an email address and NOT my ID, I put in my main email address (the one on file where password resets are sent already).


Unfortunately, it wouldn't allow that email in the blank. Don't know why, but it was either because that email was already in the system as my contact info (this seems unlikely) OR it's because I'm already using that email address as my other apple ID (which I mentioned I had to make years ago for some reason). So, I put in a different email address and success!


EXCEPT. That new email address has now BECOME my apple ID! All my devices that were logged in with my mac.com ID show up there, and the old ID no longer allows me to log in. It's like Apple finally took the last step to eradicate @mac.com email based IDs. I'm fine with this except for the fact there was no indication that I was literally changing my apple ID when asked for an email address.


All other apple services have updated automatically and now my old ID no longer works anywhere (icloud, iTunes, app store, etc). Thankfully, the new ID does access all that stuff so I'm good. Weird, not ideal, but I'm moving on, hahaha

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why can't I use my apple ID for two-factor identification (trying to set up apple cash)?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.