My AirPods Pro disconnect my wifi on my MacBook Pro

Hi.

My AirPods Pro somehow disconnect my wifi on my MacBook Pro after 15-20 seconds of use.

I have tried all the steps advised at https://support.apple.com/en-gb/HT207974 but no success.

When using only Ethernet connection there are no problems.

Please help how to fix the problem with disconnecting my wifi.

Thank you.


Posted on Oct 22, 2020 4:18 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2020 8:07 AM

Hello trobentica,

 

It sounds like your AirPods Pro keep disconnecting from your MacBook Pro when it’s connected to Wi-Fi. We know how important having a working pair of AirPods is for you. You’re in the right place to find a resolution.

 

Does this occur when your AirPods are connected other devices like and iPhone? This will let us know if the issue is with the AirPods or another device.


If so and the AirPods work fine with other devices, then there may be some Wi-Fi interference happening. Please follow the steps in this support article: Resolve Wi-Fi and Bluetooth issues caused by wireless interference.


Please let us know what happens. We'll be here for you.


Take Care!

 


2 replies
Question marked as Top-ranking reply

Oct 27, 2020 8:07 AM in response to trobentica

Hello trobentica,

 

It sounds like your AirPods Pro keep disconnecting from your MacBook Pro when it’s connected to Wi-Fi. We know how important having a working pair of AirPods is for you. You’re in the right place to find a resolution.

 

Does this occur when your AirPods are connected other devices like and iPhone? This will let us know if the issue is with the AirPods or another device.


If so and the AirPods work fine with other devices, then there may be some Wi-Fi interference happening. Please follow the steps in this support article: Resolve Wi-Fi and Bluetooth issues caused by wireless interference.


Please let us know what happens. We'll be here for you.


Take Care!

 


Oct 28, 2020 1:47 PM in response to karina184

Dear Karina,

Thank you for the reply and all the information. My wifi stop working only if I use Airpods Pro. With all other BT devices is working without any interruptions. If I connect to Internet with Ethernet and turn off the wifi, then my Airopods Pro work fine, and connection to Internet is also stabile.

I will try again, following the steps in the link you have provided.

Best wishes.

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My AirPods Pro disconnect my wifi on my MacBook Pro

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