You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone turned off and it's now stuck on the Apple logo

I have an iPhone 11. Last night about 8pm I got a notification to say that my storage was full. Within 5 minutes my phone turned off and it now stuck on the Apple logo. I have tried pressing top volume key then bottom volume key then keeping the side button held down and it turns off but again sticks on the Apple logo. It’s been about 11 or 12 months since I purchased the phone


[Re-Titled by Moderator]


iPhone 11

Posted on Oct 22, 2020 9:12 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2020 10:25 AM

You may need to connect to a computer with itunes (Finder on Catalina) and repeat the button presses but keep hold of the side button til the picture of a cable show. It can take quite a few moments

Then select Update (not Restore)


If this fails you may need to repeat but select Restore. However you will lose all data.

Having to restore can happen where all storage is full.


https://support.apple.com/en-us/HT201412

1 reply
Question marked as Top-ranking reply

Oct 22, 2020 10:25 AM in response to leanna232

You may need to connect to a computer with itunes (Finder on Catalina) and repeat the button presses but keep hold of the side button til the picture of a cable show. It can take quite a few moments

Then select Update (not Restore)


If this fails you may need to repeat but select Restore. However you will lose all data.

Having to restore can happen where all storage is full.


https://support.apple.com/en-us/HT201412

iPhone turned off and it's now stuck on the Apple logo

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.