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What kind of reset do I need?

iPhone 7, using iOS 14.0.1 and cannot get the red ringer bell with slash to go away. The mute button is not turned on, I’ve done a hard shutdown, incoming calls will vibrate but phone won’t ring. Also no sounds with incoming text messages. Not sure what to do now.

iPhone 7

Posted on Oct 22, 2020 10:11 AM

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Question marked as Top-ranking reply

Posted on Oct 22, 2020 10:14 AM

That's a hardware problem. A physical problem with the switch itself. Make an appointment at the Genius Bar.

2 replies

What kind of reset do I need?

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