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iPhone 11 has a number on the screen with call or cancel but when I cancel it comes back

My iPhone 11 has a phone number on the screen with call or cancel underneath it but every time I go to cancel it just comes back, or if I press call it does the same thing. It won’t let me turn the phone off or restart, it just won’t let me do anything. Can someone please help me?



[Re-Titled by Moderator]

iPhone 11, iOS 14

Posted on Oct 22, 2020 2:10 PM

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Question marked as Top-ranking reply

Posted on Oct 22, 2020 2:15 PM

What happens when you swipe up from the bottom of the screen?


Most likely you are seeing a scam web page, and the cancel button is actually a lie; it just refreshes the page. If you can't exit as I described above do the following:


  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (15-30 seconds)


Then go to Settings/Safari and tap Clear History & Website Data

4 replies
Question marked as Top-ranking reply

Oct 22, 2020 2:15 PM in response to Phil_milo

What happens when you swipe up from the bottom of the screen?


Most likely you are seeing a scam web page, and the cancel button is actually a lie; it just refreshes the page. If you can't exit as I described above do the following:


  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (15-30 seconds)


Then go to Settings/Safari and tap Clear History & Website Data

iPhone 11 has a number on the screen with call or cancel but when I cancel it comes back

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