New MacBook Air crash

Question

New MacBook Air crash

I get to school, open the lid of my less than 12 hour old Mac Book Air and it crashes. It wouldn't turn on at first but then it threw up an error suddenly in small text on a black background. I missed what it said on the screen but I copied the crash report after it restarted. I'll paste it in below. Seems similar to a kernal dump, but I can't say I remember what it means. I've just witnessed it a few times on my old computer.

Here's the start:

panic(cpu 1 caller 0xfffffff029417ee4): ANS2 Recoverable Panic - assert failed: [11277],src/drivers/apple/ans2/aes_wrap.c:57:aes wrap error.

error log

Thanks,

Bart

MacBook Air

Posted on Oct 22, 2020 4:01 PM

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Answer 1

John Galt

Level 10

156,092 points

Oct 22, 2020 6:10 PM in response to Virtual Bartek

If your Mac restarts and a message appears - Apple Support

First, make sure macOS is updated: How to update the software on your Mac - Apple Support. If the crash happens again, return that Mac for a full cash refund and buy another one. Don't even think about it. You shouldn't have these problems with a brand new Mac.

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Answer 2

Oct 23, 2020 12:51 AM in response to John Galt

This experience, my iMac needing a new main board after a few months, and my iPhone speakers failing after 2.5 years and $500 to fix them is putting me off of Apple for good after using their products for almost 20 years. If I need to return this machine then I won't be buying another Apple product until they reincarnate Steve Jobs and get their **** together. Thanks for trying to help, anyhow.

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New MacBook Air crash

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