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Level 1

4 points

MacBook Pro 2019 - Crashing on shutdown when using external display.

Hi all,

I have a 2019 MacBook Pro (16”) connected to an external 4K monitor (with lid closed). When selecting ‘shutdown’ whilst using the monitor, the MacBook will freeze for a few minutes before firing up its fans and eventually force-powering off.

When I log back in, I’m always greeted with the ‘Your computer was restarted because of a problem.’ error.

I’ve also noticed that applications are crashing more frequently, but may just be a coincidence.

Any advice would be greatly appreciated.

MacBook Pro with Touch Bar

Posted on Oct 23, 2020 1:21 AM

Best reply

Sharhari

Level 5

6,293 points

Posted on Oct 23, 2020 4:50 AM

Please see If your Mac restarted because of a problem - Apple Support.

Hope it helps.

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MacBook Pro 2019 - Crashing on shutdown when using external display.

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