Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

dan_finan Author

Level 1

4 points

MacBook Pro 2019 - Crashing on shutdown when using external display.

Hi all,

I have a 2019 MacBook Pro (16”) connected to an external 4K monitor (with lid closed). When selecting ‘shutdown’ whilst using the monitor, the MacBook will freeze for a few minutes before firing up its fans and eventually force-powering off.

When I log back in, I’m always greeted with the ‘Your computer was restarted because of a problem.’ error.

I’ve also noticed that applications are crashing more frequently, but may just be a coincidence.

Any advice would be greatly appreciated.

MacBook Pro with Touch Bar

Posted on Oct 23, 2020 1:21 AM

Top-ranking reply

Sharhari

Level 5

6,293 points

Posted on Oct 23, 2020 4:50 AM

Please see If your Mac restarted because of a problem - Apple Support.

Hope it helps.

View in context

MacBook Pro 2019 - Crashing on shutdown when using external display.

Similar questions