“HPDeviceMonitoring.framework” will damage your computer.

i can't get rid of this pop up message can anyone help me please

iMac 21.5″, macOS 10.15

Posted on Oct 23, 2020 2:26 AM

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Posted on Oct 23, 2020 2:25 PM

I solved this and the inability to print by following these steps exactly:




Go to 123.hp.com


Do NOT put in your printer type, instead use the "My device is not listed" link. This takes you to a more generalized tool to download.




Click the Download button. The application "HP Easy Start" version 2.9.3 will download.


Open this app... do NOT go beyond the first screen. Instead, look under the HP Easy Start menu next to the Apple menu, and select and choose "Uninstall HP Software..."




This launches the Uninstaller. Click Continue. Then it takes quite a while to remove all HP files.




When it's done, there is a button to relaunch HP Easy Start, called "Set Up New Device". Click that.




This time "Agree" and hit the Continue button. Make sure of the listed things on the next screen and click Continue.




Select your printer (mine is a printer on the network, it just shows up by its name, e.g. "Anubis") and click Continue.




Click "Install" in the next panel. The 'essential' software is downloaded, and permission must be given to proceed with installing.




Installation seems to take a long time. When it is done click Continue.




At this point you can set up Status and Alerts. I don't know what happens if you do, I just skipped that step by clicking Continue.




In the next panel, click "Add Device..." button. That doesn't take long. Then click "Print Test Page". 




If you are lucky like me that page prints. Click Continue. Next is to set up online access things. I didn't really want that, so when I clicked the "Continue Online..." button I did NOT click the "Register My Printer" button in the web page that opened. You might want to.




I confirmed that printing from an app actually works, and then restarting the computer did NOT result in the "damage" warning.


YAY.


Worked on a Catalina iMac and a Mohave MacBook Air.

364 replies

Oct 29, 2020 12:17 PM in response to John Scott1

The issue is definitely caused by the installation certificate (which is part of the driver's package) being revoked. If you have a newer HP printer, the solution through the Easy Start app will work. If you have an older printer, as I do, I recommend you download a fresh driver package from the Apple site at https://support.apple.com/kb/dl1888?locale=en_US . I would also suggest that you completely remove your old drivers before installing this one. It worked for me.

Nov 5, 2020 1:19 AM in response to memtiger

Seems like things a bit more complex for some users. I also received that message repeatedly today after restarting MacBook Pro 2016 OS 10.15.7.

I used a file finder application ( Find Any File) and could only find one copy of the troublesome folder "HPDeviceMonitoring.framework".

For convenience I restate the folder can be located by following this pathway HD>Library>Printers>hp>Frameworks.

I then removed the folder and backed it up onto an external device in case its removal broke HP app.

I have had no issues since removing that folder, HP printer is working well, as before, with no problems.

I will consider a remove and reinstall of software if any problems do arise in the future, thanks for the information.

Also, appreciate warnings about fake malware sites, they certainly did pop up when I started looking into the repeated warning of damaging the computer notification.

Nov 23, 2020 10:57 AM in response to Rolaa

Ya, but is your printer still working? I think this is a false positive as I have installed nothing, just did an update, now I have Malware, I don't think so, and deleting necessary files in not a good fix. I have an old HP 8610 printer that is sure t quit working of you delete files it needs, and will likely be hard to get working again as others have noted. Since, it wont go away, I just parked the popup somewhere on my screen, and will await for apple to correct their error.

Nov 23, 2020 12:26 PM in response to mima234

I think I told him to turn off his printer and then to delete the printer from his System Preferences > Printers & Scanners. Also, I may have told him to check in Finder > Go to Folder ... /Library/Printers and delete the HP printer folder. Then somebody said to use this link which I did to download the software: https://support.apple.com/kb/DL1888?locale=en_US


That post date on that link is from 2017, but I had dad install the software, restart his Mac, and turn on his printer at which point I think it asked to add the printer in System Preferences > Printers & Scanners ... which he did. I don't even know which HP printer he has. He tested the printer and the scanner and everything worked with Catalina, but I don't know if it will still be fixed after installing Big Sur??

Dec 3, 2020 5:34 AM in response to dr_kc_goel

There are other community discussions in order to fix this problem. Basically, you need to turn off your printer, then delete your HP printer software from the Printers & Scanners list in the System Preferences, turn on your printer, which should lead to it asking to download the HP printer software. After installing the printer software everything should work again. Not sure exactly, if that will work for everyone but it worked once! Haha.

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“HPDeviceMonitoring.framework” will damage your computer.

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