Level 1

48 points

hppostprocessing.bundle problem when printing

Just tried to print to my HP Color LaserJet Pro MFP M277 dw and got a message pop up on my iMac

“hpPostProcessing.bundle” will damage your computer. This file was downloaded on an unkown date.

With a tick box to Report Malware to Apple to protect others.

I have had this printer for a few years and it has operated without problem.

I am running Catalina 10.15.7 on iMac17,1.

NB I can see from the information below that Report Levels was added at 12:16 yesterday 22 October 2020. I know nothing about this.

The printer HP Color LaserJet MFP M277dw: has the following system inf

DO I Have a problem

Print Server: Local

Driver Version: 10.4

Default: Yes

System Printer Sharing: Yes

Shared: No

URI: dnssd://HP%20Color%20LaserJet%20MFP%20M277dw%20(B62615)._ipps._tcp.local./?uuid=564e4238-4a44-4844-5243-30e171b62615

PPD: HP Color LaserJet Pro MFP M277

PPD File Version: 19.13

PostScript Version: (3010.107) 3

CUPS Version: 2.3.1 (cups-483.6)

Scanning support: Yes

Scanning app: /Library/Image Capture/Devices/HP Scanner 3.app

Scanning app (bundleID path): -

Scanning app version: 4.18.1

Scanner UUID: 564E4238-4A44-4844-5243-30E171B62615

Printer Commands: ReportLevels

Added: Thursday, 22 October 2020 at 12:16:48 British Summer Time

CUPS filters:

hpPostProcessing:

Path: /Library/Printers/hp/filter/hpPostProcessing.bundle/Contents/MacOS/hpPostProcessing

Permissions: rwxr-xr-x

Version: 19.22.0

commandtohp:

Path: /Library/Printers/hp/cups/filters/commandtohp.filter/Contents/MacOS/commandtohp

Permissions: r-xr-xr-x

Version: 2.4.1

Fax support: No

Printer utility: /Library/Printers/hp/Utilities/HP Utility.app

Printer utility version: 5.37.1

PDEs:

hpPostScriptPDE.plugin:

Sandbox compliant: Yes

[Re-Titled by Moderator]

Posted on Oct 23, 2020 4:14 AM

Top-ranking reply

DiZoE

Level 4

3,033 points

Posted on Oct 25, 2020 9:11 PM

Hey there! I’ve seen this after the update as well, I think HP drivers are out of date and need to be updated to work. Here’s what worked:

First, if updating the software manually doesn’t work:

Open Finder, on the top menu hit Go > Computer > Macintosh HD (Usually) > Library > Printers.

Save (If you need to, and Delete the HP folder from there, (You’ll notice when clicking “Show in Finder” when you get the errors, these are where the files are, in this case old, outdated drivers and files).

Once deleted, open System Preferences > Printers and Scanners.

Right click (or Control click) select “Reset Printing System”, (This will delete any existing Printers and Scanners).

Once done:

If USB Printer, dis connect/re connect, you may see the option to “Install” the new HP software.

If a wireless “AirPrinter”, just hit the “+” sign to re-add the printer and select “Add”.

Do a test print to make sure it’s working again!

This is Gatekeeper, Mac’s security doing its job, most likely if you’re getting that error message, it’s a good thing to remove the older software.

Hope it all goes well!

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299 replies

woodchal Author

Level 1

48 points

Oct 23, 2020 8:17 AM in response to nydepot

After driver update I have done any another System Information.

The Driver version is the same but a number of other references have update version numbers which I have highlighted

HP Color LaserJet MFP M277dw:

Status: Idle

Print Server: Local

Driver Version: 10.4

Default: Yes

System Printer Sharing: Yes

Shared: No

URI: dnssd://HP%20Color%20LaserJet%20MFP%20M277dw%20(B62615)._ipps._tcp.local./?uuid=564e4238-4a44-4844-5243-30e171b62615

PPD: HP Color LaserJet Pro MFP M277

PPD File Version: 19.15

PostScript Version: (3010.107) 3

CUPS Version: 2.3.1 (cups-483.6)

Scanning support: No

Printer Commands: ReportLevels

Added: Friday, 23 October 2020 at 15:50:00 British Summer Time

CUPS filters:

hpPostProcessing:

Path: /Library/Printers/hp/filter/hpPostProcessing.bundle/Contents/MacOS/hpPostProcessing

Permissions: r-xr-xr-x

Version: 19.34.00

commandtohp:

Path: /Library/Printers/hp/cups/filters/commandtohp.filter/Contents/MacOS/commandtohp

Permissions: r-xr-xr-x

Version: 2.4.2

Fax support: No

Printer utility: /Library/Printers/hp/Utilities/HP Utility.app

Printer utility version: 5.46.0

PDEs:

hpPostScriptPDE.plugin:

Sandbox compliant: Yes

woodchal Author

Level 1

48 points

Oct 23, 2020 11:16 AM in response to salad33

We all need to pressurise HP. My printer is 3 years old - not ready for obsolescence yet!

HP's support is dire, but please struggle through and post on their community boards. Use social media whatever to put pressure on these turkeys

SteveSgt

Level 1

33 points

Oct 23, 2020 2:33 PM in response to Dave Nitz

Dave Nitz wrote:

Get the latest Mac drivers from HP website (not the old Apple HP 5.1 driver). HP Easy start.app should install the latest drivers which will work.

Nope. I tried installing HPPrinterDrivers5.1.dmg downloaded directly from the HP site, uploaded Aug 4, 2020, onto two MacBooks (Pro and Air). One running 10.14.6 and the other 10.15.7.

It still gave me the certificate errors, the crashes, and the general failure to print on my (wired) EtherNet-connected Color LaserJet CP1518ni. It's a printer that still prints perfectly from older Macs (running 10.12.n or 10.6.n).

I can get this printer to print from Mojave or Catalina machines IF I set it up using its static IP address, and IF I use the Generic PostScript driver, but even then some documents crash the printer itself. It never did that before HP and/or Apple broke the drivers.

Sam60Sac

Level 1

4 points

Oct 23, 2020 5:36 PM in response to RonDon007

I have an HP Laserjet Pro MFP M277dw. I can print but CANNOT SCAN. I am on Catalina 10.15.7. I have deleted the printer and reinstalled it clicking through the "HPDM Framework Will Damage Your Computer" as I set up it.

rccharles

Level 6

13,037 points

Oct 23, 2020 6:35 PM in response to LynnInBaltimore

You would find it on your printer. Should be displayable on the printer panel or print out the diagnostic page on the printer. Search for display ip address of your hp printer model number.

ex:

find "ip address hp office pro 6968" [ piece of junk ]

print status pages for hp office pro 6968

https://support.hp.com/sg-en/product/HP-OfficeJet-Pro-6978-All-in-One-Printer/8289585/model/11161264/document/c05086463

Oct 24, 2020 9:44 AM in response to daftu

This worked for me. You have to click through all the maleware warning nonsense (about 10 dialogs of them) during the install, but once installed it worked . HP3525dn color and duplexing both work this way too.

rccharles

Level 6

13,037 points

Oct 25, 2020 1:43 PM in response to Old Toad

Have they sorted?

October 23, 2019

- We are aware of installation problems that many people are having on

MacOS 10.15 "Catalina". We are working on this problem, but do not have

a timeline for resolution at this time. We will update this as

appropriate.

http://gimp-print.sourceforge.net/MacOSX.php

Newps7

Level 1

13 points

Oct 23, 2020 8:49 AM in response to jeff-4

Same issue here with commandtohp.filter starting this morning. Staff at my work are starting to call more and more about this. What happened?

woodchal Author

Level 1

48 points

Oct 24, 2020 2:05 AM in response to Sierra Mike Kilo

It is now in the press

https://www.theregister.com/2020/10/23/hp_printer_macos/

HP and Apple need to sort this out pronto

smuseby2

Level 1

12 points

Oct 24, 2020 10:47 PM in response to jeff-4

First, delete the printer that isn't working, - then install as noted. Thanks for the solution to the vexing issue.

Oct 26, 2020 9:07 AM in response to wendymcgee

Look through the thread. There is a download in apple support that should fix the issue.

ernie104

Level 1

4 points

Oct 26, 2020 10:00 AM in response to gaye73

I think it is the same version, just a new certificate.

sharbers

Level 1

4 points

Nov 10, 2020 2:17 PM in response to rccharles

Yes, they have finally fixed the issue.

woodchal Author

Level 1

48 points

Oct 23, 2020 10:15 AM in response to _apple_user44

The following response is on HP Community board

I've spent hours on this issue. It appears that the HP Drivers do not work with Catalina 10.15.7. Their driver package security certificate has expired and the code sign is out of date for HP Utility. Until HP issues an updated driver, which they may not do because it mostly affects older printers, you can either try to go back to an earlier version of Catalina or buy a new printer.

I know that if I'm going to buy another printer, it won't be an HP nor a Samsung.

my printer is not that old!

Oct 23, 2020 11:51 AM in response to woodchal

Glad you posted this! Same problem here-noticed last night when could not scan. Of course, I just deleted all of my printers based on this advice. *facepalm* Let's hope this gets sorted! https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/quot-Failed-to-open-a-connection-to-the-device-21345-quot/m-p/7558094#M224993

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hppostprocessing.bundle problem when printing