Level 1

48 points

hppostprocessing.bundle problem when printing

Just tried to print to my HP Color LaserJet Pro MFP M277 dw and got a message pop up on my iMac

“hpPostProcessing.bundle” will damage your computer. This file was downloaded on an unkown date.

With a tick box to Report Malware to Apple to protect others.

I have had this printer for a few years and it has operated without problem.

I am running Catalina 10.15.7 on iMac17,1.

NB I can see from the information below that Report Levels was added at 12:16 yesterday 22 October 2020. I know nothing about this.

The printer HP Color LaserJet MFP M277dw: has the following system inf

DO I Have a problem

Print Server: Local

Driver Version: 10.4

Default: Yes

System Printer Sharing: Yes

Shared: No

URI: dnssd://HP%20Color%20LaserJet%20MFP%20M277dw%20(B62615)._ipps._tcp.local./?uuid=564e4238-4a44-4844-5243-30e171b62615

PPD: HP Color LaserJet Pro MFP M277

PPD File Version: 19.13

PostScript Version: (3010.107) 3

CUPS Version: 2.3.1 (cups-483.6)

Scanning support: Yes

Scanning app: /Library/Image Capture/Devices/HP Scanner 3.app

Scanning app (bundleID path): -

Scanning app version: 4.18.1

Scanner UUID: 564E4238-4A44-4844-5243-30E171B62615

Printer Commands: ReportLevels

Added: Thursday, 22 October 2020 at 12:16:48 British Summer Time

CUPS filters:

hpPostProcessing:

Path: /Library/Printers/hp/filter/hpPostProcessing.bundle/Contents/MacOS/hpPostProcessing

Permissions: rwxr-xr-x

Version: 19.22.0

commandtohp:

Path: /Library/Printers/hp/cups/filters/commandtohp.filter/Contents/MacOS/commandtohp

Permissions: r-xr-xr-x

Version: 2.4.1

Fax support: No

Printer utility: /Library/Printers/hp/Utilities/HP Utility.app

Printer utility version: 5.37.1

PDEs:

hpPostScriptPDE.plugin:

Sandbox compliant: Yes

[Re-Titled by Moderator]

Posted on Oct 23, 2020 4:14 AM

Top-ranking reply

DiZoE

Level 4

3,033 points

Posted on Oct 25, 2020 9:11 PM

Hey there! I’ve seen this after the update as well, I think HP drivers are out of date and need to be updated to work. Here’s what worked:

First, if updating the software manually doesn’t work:

Open Finder, on the top menu hit Go > Computer > Macintosh HD (Usually) > Library > Printers.

Save (If you need to, and Delete the HP folder from there, (You’ll notice when clicking “Show in Finder” when you get the errors, these are where the files are, in this case old, outdated drivers and files).

Once deleted, open System Preferences > Printers and Scanners.

Right click (or Control click) select “Reset Printing System”, (This will delete any existing Printers and Scanners).

Once done:

If USB Printer, dis connect/re connect, you may see the option to “Install” the new HP software.

If a wireless “AirPrinter”, just hit the “+” sign to re-add the printer and select “Add”.

Do a test print to make sure it’s working again!

This is Gatekeeper, Mac’s security doing its job, most likely if you’re getting that error message, it’s a good thing to remove the older software.

Hope it all goes well!

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Similar questions

299 replies

Oct 23, 2020 1:50 PM in response to woodchal

My parents in law had problems with their printer on their new iMac. So I took the printer and tried to install it on my own mac. When driver was installing I get this error before the driver finished. "fax.backend" will damage you computer. This file is located in the HP driver folder.

After installation the printer is idle by no printing when printing a page. Please come up with a clear solution to the Apple. HP is an American company. How can there be malware in their age old driver software. So much problems because of this.

Specs:

HP Laser Jet P4015dn with the driver series P4010.

The printer print perfectly on my windows pc within 10 seconds.

Oct 23, 2020 2:15 PM in response to madsschou88

@madsschou88: That depends on which printer you have. On mine, I can go to a menu on the printer itself and have it always display its IP address. If you can't figure out how to do this with yours, you can always start surfing your local network:

Open System Preferences>Network. Whatever way you are connected to the internet will have a green dot next to it. Select that way; for me it's Wi-Fi. Look to the right: "Status: Connected...has the IP address JJJ.KKK.LLL.MMM". That's your computer's IP address, of course replacing the letters with actual numbers. Record those numbers.

Open a browser, say Safari. Type the first three components of your computer's address, JJJ.KKK.LLL. then add 1 at the end. See where that leads you, probably not your printer. try 2; then 3; etc. Eventually one will open your printer's configuration page. That must be your printer's IP address. Mine is j.k.l.34, the printer being the 33rd thing I added to my network.

Oct 23, 2020 3:18 PM in response to woodchal

I've suddenly had the same problem with a HP4100TN on both MACS running Catalina. I don't get any error messages.

It prints fine from a Windows PC. Note the printer is on the local subnet using Jetdirect card. All drivers are up to date.

I used the suggested fix of adding again using same IP address and installed as generic PS printer.

Please sort !!!!

Oct 23, 2020 3:52 PM in response to lincoln174

They must be joking. We just got two (2) M553 full extra last year, and they are telling us now go and get new ones? This is completely stupid. We have in the University hundreds, if not thousands of HP printers, with hundreds of Macs. I could see this only as a way to force their sales up, or at least, in their dreams. No way man.

woodchal Author

Level 1

48 points

Oct 23, 2020 3:58 PM in response to cross_disciplinary_work

Its HP who need to fix their driver to work with Apple OS - there has been a big communication failure between the two companies and we are all paying the penalty - someone bash heads together please! SOON

Oct 23, 2020 8:16 PM in response to RonDon007

Re: scanning. Someone mentioned the vuescan app. It does work (I tried it) but the free version has a watermark. The paid version is $50! I'll just use the free one until I can find something better. I agree this is ridiculous. I spent over an hour trying all these steps today and writing/reading these boards. https://www.hamrick.com/

rccharles

Level 6

13,037 points

Oct 23, 2020 8:30 PM in response to sexykitten

Try the /Applications/Image Capture.app It use the generic-Twain driver.

There are two ways to scanning on the mac. With the drivers from the scanner maker, typically in the manufacturers app and other apps or using Twain drivers when you use the Image Capture.app.

Robert

Oct 24, 2020 7:56 AM in response to woodchal

I am having the same issue, HPDM.framework will damage your computer.

then I see this from howtoremove.guide, but I don't know if this is legit: "HPDM.framework is a browser-hijacking program capable of modifying or replacing the default search engine and changing the web browser’s homepage without asking for approval. In addition to that, HPDM.framework may display random pay-per-click ads on your browser’s screen and prompt you to click on links that could lead you to questionable pages."

Is HPDM.framework is a necessary driver or malware? Should we roll back to previous version of Catalina?

JM-29

Level 1

4 points

Oct 24, 2020 10:28 AM in response to woodchal

I'm having a similar problem and cannot print to my HP Officejet Pro 8600.

Message: "fax.backend" will damage your computer.

Tried uninstalling and reinstalling and restarting but receive a new, similar error message.

Help!

Oct 24, 2020 1:21 PM in response to woodchal

Hi -

I am also having printing problems and getting messages like "REsourceManager.framework will damage your computer". Can I get a little more information from those who fixed problem by changing their IPP (?) and then using Generic PostScript Printer. I am using comcast and trying to get through to HP is IMPOSSIBLE! Any help will be greatly appreciated.

Oct 24, 2020 2:38 PM in response to Emiliano Zapata

Hi Emiliano -

When I deleted old printer (HP Photosmart d100) and tried to add back in with a different printer name, but it keeps coming back up even when I put "generic postscript printer" under "USE". I still don't get how to get this to work. Plus I think this issue is also making my computer slower.

Oct 24, 2020 5:27 PM in response to nydepot

I also tried to fix the problem by adding a new printer with my IP address but it did not work. When I printed to the new printer, the print queue looked like it was sending data to the printer, but it wasn't. Then it looped on starting to print, not printing, and over again. I have an HP Color LaserJet CP2025 and a MacBook Pro running the latest version of Catalina.

Any ideas for me? Thanks.

Oct 24, 2020 5:40 PM in response to benwiggy

I just tried installing this. I got another message that a Framework file will damage my computer. I had to quit Installer. Any ideas for me? I have a HP Color LaserJet CP2025 and a MacBook Pro.

Thanks!

Oct 24, 2020 6:08 PM in response to woodchal

Same issue with printing and receiving identical message with my printers HP Color LaserJet Pro CM2320nf, HP LaserJet 200 color MFP and HP LaserJet CM1415fnw, all when trying to print with my MacBookPro running on Catalina version 10.15.7

Oct 24, 2020 8:10 PM in response to LynnInBaltimore

Thank you.

Yesterday I could not print from NeoOffice v.2017.23. I did not even get a page to print anything. I only saw the HP Color LaserJet CP1518ni PrinterProxy Version 15 (571) appear and then disappear. I then downloaded HPPrinterDrivers5.1.dmg (Release date: Aug 4, 2020). but the the new driver did not change anything.

I have been following this thread and trying to download "ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg"

all day but each attempted download would not finish due to a "Failed - Network error" problem.

I tried your suggestion and while my experience was not exactly as you described I was finally able to print the page I could not print for 2 days. I will try to print from other applications as necessary and hope it will work for them too.

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hppostprocessing.bundle problem when printing