Restore stopped or super slow
When restoring a new iPhone XR from iCloud some apps still say “waiting” after more than 12 hours and the photos still aren’t visible. Any suggestions?
iPhone XR
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User profile for user:
MoonJ.
User level:
Community Specialist
Hi there Treviso,
From what we can tell, restoring your iCloud backup on your new iPhone is taking longer than expected. We're glad you're here, and we can help.
"Sometimes the restore process may look complete, but your device is still downloading information in the background. To check this, tap Settings > [your name] > iCloud > iCloud Backup. If your device is still being restored, you see “This [device] is currently being restored and will automatically back up when it is done.” Learn more in the 'Things you can check' section in this support article:
About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup
"When you use iCloud Photos, your photos and videos automatically upload to iCloud. They aren’t included in your nightly backup. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your photos and videos can begin to download. If the photos and videos were included in the backup, they’ll download to your iOS device in the background when you restore. Stay connected to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi network." Check out the 'About your photos' section in the link above for more information.
We hope this helps. Cheers.