itunes not detecting iphone 12

Just updated my iPhone 12 to 14.4 and it connects (and is reconnized) by iTunes both with a 3rd-party ESR USB-C to Lightning cable, and the cable that came in the box. Just sayin. The problems folks are having seem to be random but real. Just another clusterf**k from the fine engineering team at Apple.

@thepokey No I'm not on beta iOS. I eventually gave up with my main PC and just using my secondary PC. I'm using iCloud as well as local backup with iTunes now. I only use iTunes primarily to sync my library so it was annoying when I couldn't do that with my main PC.

@jlipscomb121 Thanks for chiming in. I did think it could be due to the cable as well but it's just strange that my secondary PC detects it and works just fine with the same USB-A to lightning cable. Just a glitch with my main PC I suppose.

It's strange that only the 3 of us had issues or are the only ones reporting them.

Hey all, thanks for your updates. This issue is so strange. I also tested after updating to 14.2 and no go. Windows makes the device connected sound and can charge the phone but iTunes doesn't detect it. I will go out of my way to get a USB-C adapter to test with.

@notout50 What adapter did you purchase and where?

Thanks for your quick response. I just purchased this one. I'll test it immediately and update my findings.

https://www.amazon.com/Upgraded-Basesailor-Compatible-Chargers-Standard/dp/B079LYHNSR/ref=sr_1_4?dchild=1&keywords=usb+c+adapter&qid=1604883094&sr=8-4

@mjpbowler You're ahead of the curve than us. Some of us can't even get iTunes to detect the phone. It's just an odd issue. What are the specs of your laptop (unsure if it matters but both of my AMD desktops don't detect the phone properly in iTunes)?

@prosteak Hi there, yeah it's real weird. iTunes will detect my iPhone 12 but only if I use the old USB. Still trying to figure out if this USB C will do anything other than charge my phone. I see we're all experiencing some sort of issue in relation to the 12.

I'm using my HP Pavillion Touch screen laptop. Here are the specs below:

Product number

5ZC04UA

Product name

HP Pavilion - 15-cw1095nr

Microprocessor

AMD Ryzen™ 5 3500U with Radeon™ Vega 8 Graphics (2.1 GHz base clock, up to 3.7 GHz max boost clock, 6 MB cache, 4 cores)

Chipset

AMD Integrated SoC

Memory, standard

8 GB DDR4-2400 SDRAM (1 x 8 GB)

Video graphics

• AMD Radeon™ Vega 8 Graphics
• Integrated

Hard drive

256 GB PCIe® NVMe™ M.2 SSD

Optical drive

Optical drive not included

Display

15.6" diagonal FHD IPS BrightView micro-edge WLED-backlit touch screen (1920 x 1080)

Wireless connectivity

Realtek 802.11b/g/n/a/ac (2x2) and Bluetooth® 4.2 combo

Network interface

Integrated 10/100/1000 GbE LAN

Expansion slots

1 multi-format SD media card reader

External ports

1 USB Type-C™ 3.1 Gen 1 (Data transfer only, up to 5Gb/s); 2 USB 3.1 Gen 1 (1 HP Sleep and Charge); 1 HDMI 1.4; 1 RJ-45; 1 headphone/microphone combo

Minimum dimensions (W x D x H)

36.16 x 24.56 x 1.79 cm

Weight

Starting at 1.85 kg

Power supply type

45 W AC power adapter

Battery type

3-cell, 41 Wh Li-ion

Webcam

HP Wide Vision HD Camera with integrated dual array digital microphone

Audio features

B&O PLAY, dual speakers

Same Issue, Ryzen 5 / Windows 10 / 12 PRO current @ 14.2 - using Apple A cable.. I have seen the phone pop in (Itunes Icon) briefly, but then it just dissapears.. I can see/access the phone through explorer, but it will not show up in itunes .

Right so there seems to be some common themes here. Are just wasting our time all coming up with isolating the problem or do apple staff actually check these threads? What do we have to do for them to look at this?

Unfortunately most of the time you call a 'helpdesk' you get the frontline who generally just read from a script. Which is fair enough because a lot of people aren't tech savvy. But it would be great if there was an escalation process that didn't require physically bringing the phone in. I'm nowhere near an Apple store personally and as you said you haven't had issues with other cords.

Not sure if I've mentioned this already but I'm not yet using my USB-C cord because I don't have an adapter.

Would unplugging / re-plugging it in that many times affect the battery life at all? I thought I looked after my XS quite well but the battery life slipped below 85% which decreases the resale value by a bit.

It's the exact same issue for me. I got the new iphone 12 and itunes does not see it. WIN 10 doesn't see it either. Itunes is up to date, I've tried multiple wires and WIN 10 is also up to date. iTunes sees my old ipad and my wife's iphone 7plus. This is on my home built system which had no issues with my old iphone 7plus and my new surface laptop sees it no problem. I checked the Device manager and the apple driver appears in the portable devices area and also I have the Apple Mobile Device USE Device showing up in the USB devices area as well. YO APPLE!!!!! Help us out here!!!

Thank you @bbmb305. But as I said before my laptop is a Macbook Pro Mid 2010, can't go higher than 10.13 High Sierra (Apple forbids).

To see and sync on finder needs Mac Os Catalina (10.15). So won't work for me.

hey man

thanks for your reply but what are you talking about? under "go" there is no authorize or trust..

I cant believe that apple release iPhone 12 pro max, and the iTunes on MacBook Pro cant recognize the phone!

Hi all. I stopped troubleshooting with different cables, adapters, re-installing Windows as I was spending too much time trying to figure out how to get iTunes to detect my phone. But it appears more and more people are experiencing this issue and it's not limited to AMD systems. Did we all hit the lottery and get the few iPhones out of the millions that have connection issues? Apple needs to get involved.

They probably have no clue how to fix it so they aren’t engaged. I see some folks got it to work, I’m glad it’s resolved for you guys. My issue remains, I can charge my iPhone 12 and it is detectable by both windows and iTunes if I use the normal USB cable we’ve been using. The lightening to USB-C cable still only charges the phone and remains undetected by the computer itself and iTunes. I’m just ready to get an adapter and call it a day. The fact that it doesn’t work isn’t what bothers me most, it’s the fact that Apple actually said we could sync files and things with this aside from charging, and probably knew if we used anything other than a MacBook we’d run into issues. This is why I’m usually all things Apple, but we should be able to use whatever computer we want and get the same results.