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After downloading two new songs into my device, I am no longer able to play music from the music app. I am NOT streaming, just trying to play the purchased/downloaded music. I have tried resetting my network, signing out of the app, turning off cellular data, turning off my phone, and closing the app. I cannot get anything within that app to play music.
frustrated is an understatement.
iPhone 11, iOS 14
Hello Ringo6793,
We certainly understand your frustration of your Apple Music not playing on your iPhone, and we're happy to help you with this. Great job on the troubleshooting done so far. Let's confirm that this is not a software issue you're having. If you are not currently using iOS 14.1, follow the steps here to get updated:
Update your iPhone, iPad, or iPod touch
Let us know the outcome, and we can go from there.
Have a great day!
“Not Playing” on Apple Music
