You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Jararkmederer
Jararkmederer Author
User level: Level 1
10 points

Downloaded Apple Music won’t play

So I had been a subscriber for a while now and since I had my iPhone XS and my new 13 Pro Max, I’ve come to the same problem.


I download music because where I work, there's almost no signal to stream music. Worst of all, when said downloaded music, it won’t play.

The only music I can play is that that I own from Bandcamp and other older music formats from before iOS 13.

Its become frustrating that I’m close to closing my music streaming service to some other like Spotify.


Whats the point of downloading music when you can’t even play it when out of range.


(Also, no wifi allowed in said workspace.)

Posted on Apr 21, 2022 11:17 AM

Reply
Question marked as Top-ranking reply
User profile for user: Jararkmederer
Jararkmederer Author
User level: Level 1
10 points

Posted on Apr 22, 2022 6:18 PM

No. They all show no status. I go to the downloaded section of my library. It just “plays” but the scroll doesn’t move, no sound. It just sits at 0:00 and doesn’t move. I always download the entire album so there’s no download icon at the top right corner for it.


Now when using Wifi, it place regularly. Downloaded or not.

View in context

Similar questions

8 replies
Question marked as Top-ranking reply
User profile for user: Jararkmederer
Jararkmederer Author
User level: Level 1
10 points

Apr 22, 2022 6:18 PM in response to Jararkmederer

No. They all show no status. I go to the downloaded section of my library. It just “plays” but the scroll doesn’t move, no sound. It just sits at 0:00 and doesn’t move. I always download the entire album so there’s no download icon at the top right corner for it.


Now when using Wifi, it place regularly. Downloaded or not.

Reply
User profile for user: Shannon_DN
Shannon_DN
User level: Community Specialist

Apr 22, 2022 11:16 AM in response to Jararkmederer

Hey there, Jararkmederer! 


Thank you for posting in Apple Support Communities.


When viewing the songs in Music, do they have an image of a cloud with an arrow pointing down? If so, do you get an error message when tapping the cloud?


Also, let’s go to Settings > iPhone Storage. How much available space does it say is available?


To learn more, check out the information found here: Add music to iPhone and listen offline - Apple Support


Kindest regards. 

Reply
User profile for user: Jararkmederer
Jararkmederer Author
User level: Level 1
10 points

Apr 22, 2022 6:19 PM in response to Shannon_DN

No. They all show no status. I go to the downloaded section of my library. It just “plays” but the scroll doesn’t move, no sound. It just sits at 0:00 and doesn’t move. I always download the entire album so there’s no download icon at the top right corner for it.


Now when using Wifi, it place regularly. Downloaded or not.


I have a lot of space on my phone left as I got the 1 TB storage option for my new phone.

Reply

Downloaded Apple Music won’t play

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up