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Similar to: https://discussions.apple.com/thread/250369800?answerId=250857583022#250857583022
Tried connecting to Laptop, no go
Using the app, says I need to enter a pin, no go
Restarted/Reset, no go
Menu + Plus volume seemed to sync but it didn't accept any input so can't get past the screen...
What do we do? is this bricked and garbage now?
Is your model Apple TV (3rd generation)? Identify your Apple TV model - Apple Support
Have you tried re-linking the remote to the set-top box? If your Apple TV remote isn’t working - Apple Support
If you have no remote, your options are:
Is your model Apple TV (3rd generation)? Identify your Apple TV model - Apple Support
Have you tried re-linking the remote to the set-top box? If your Apple TV remote isn’t working - Apple Support
If you have no remote, your options are:
As indicated in the linked support document, the Apple TV (3rd generation) that works with the Apple Remote (aluminum), needs Menu+Left, then Menu+Right.
[Menu+Volume Up is for the Siri Remote, and the Siri Remote doesn’t work with Apple TV (3rd generation).]
If you don’t know anyone to borrow a compatible remote from, then borrowing is not an option. It could be the fastest option, though.
To restore without accessing the Settings, you will need a computer. That can be a Mac with macOS Catalina (using Finder), or a Mac with Mojave or earlier (using iTunes), or a Windows computer (using iTunes). If you can't restore your Apple TV yourself, then take your Apple TV to an Apple Retail Store or Apple Authorized Service Provider for more help.
Apple TV (3rd generation) with Apple TV Remote
Apple TV stuck on privacy screen
