HP Printer Problem with Catalina and download HP printer drivers

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Level 1

10 points

HP Printer Problem with Catalina and download HP printer drivers

My computer is no longer talking to my (old) HP printer (Photosmart C7280 All-in-One).

Not clear why all of a sudden I have this problem as up until a couple of days ago the printer was working just fine, and I did not see any Mac OS Catalina software update.

My system is version 10.15.7 and up to date.

I have downloaded the Printer Drivers from the HP web site and the Apple web site https://support.apple.com/kb/DL1888?viewlocale=en_US&locale=en_US and installed the HP Printer drivers5.1 - several times with a reboot but the printer still doesn't work.

Can anyone help please?

iMac 21.5″, macOS 10.15

Posted on Oct 23, 2020 1:47 PM

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Answer 1

daftu

Level 1

17 points

Oct 24, 2020 3:35 AM in response to ITNotSavvy

Installing this HP package will solve the issue:

ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg

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Answer 2

daftu

Level 1

17 points

Oct 24, 2020 3:43 AM in response to ITNotSavvy

Install this driver package - will solve the problem.

ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg

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Answer 3

Oct 23, 2020 7:32 PM in response to ITNotSavvy

I had this problem starting this morning. All of a sudden there seems to be a mis-communication or mis-trust between the older HP software and Apple's interpretation of what is malware. Perhaps as of today, the HP software is missing a certification? An hour with Apple on phone did not fix it.

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Answer 4

ITNotSavvy Author

Level 1

10 points

Oct 25, 2020 3:26 AM in response to daftu

Thank you daftu.

I tried several times to download the software (displaying at 226mb in download window), but it returned an 'unknown error' between 165-170mb and stopped downloading. I've given up! It has taken several hours of my week-end to try and resolve the issue since Friday 23rd.

Mac OS Catalina 10.15 seems to be giving me a clear message: Time to put the old HP printer on the recycling scrap heap after 12 years and invest in a new one!

Appreciate your help.

Thank you again.

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Answer 5

Oct 24, 2020 5:41 PM in response to ITNotSavvy

Thank you so much for the link. I have worked on this for hours and this link fixed it!!!

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HP Printer Problem with Catalina and download HP printer drivers

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