How to delete this from my computer“ProductImprovementStudy.hptask” will damage your computer.

How to delete this from my computer“ProductImprovementStudy.hptask” will damage your computer.

MacBook Air 13″, macOS 10.15

Posted on Oct 23, 2020 7:21 PM

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Posted on Oct 25, 2020 12:39 PM

This is what I got from the HP community support when I posted my problem:


The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:

ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

It is NOT the same as the driver package, Easy Start, or Easy Admin other people are recommending.

If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try uninstalling your printer and reinstalling by going through Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners.

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

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How to delete this from my computer“ProductImprovementStudy.hptask” will damage your computer.

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