Problem with HP printer driver

Question

Problem with HP printer driver

First, apologies for earlier misrepresenting this, in a previous post, as Catalina. It's actually Mojave.

Very abruptly, my MacBook Air running macOS 10.14.6 cannot print to my HP Deskjet 6540 printer. This computer/printer combination has been working flawlessly for years -- until today (the first time in several days I've tried to print). Having just come from the HP support boards, I can tell you that this is happening to many users with a variety of Apple computers and HP printers. Reinstalling the HP driver DOES NOT help. (Said HP driver has NOT been updated recently.) I suggest that Apple seriously consider the possibility that a recent macOS update has caused this problem.

MacBook Air 13″, macOS 10.14

Posted on Oct 23, 2020 7:49 PM

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Answer 1

Top-ranking reply

thomasfromnewalbany Author

Level 1

6 points

Oct 25, 2020 9:29 AM in response to thomasfromnewalbany

This post from a thread on the HP community support boards APPEARS to have resolved my problem. Caution is advised, of course.

BryanCustomPure (New member) posted a new reply in Printer Setup, Software & Drivers on 10-24-2020 01:18 PM

Subject: Re: HP Printing software corrupted or missing from new MAC Mini running Mohave 10.14.6 OS. Help!

The solution is to download this package which will update drivers AND THE CERTIFICATE:

ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg

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Answer 2

Oct 23, 2020 8:03 PM in response to thomasfromnewalbany

I too am having sudden issues with an older HP LaserJet 2300 that suddenly stopped working today after years of flawless behavior. Literally worked yesterday.

Print job shows up in queue, says was sent, never arrives and printer shows no sign of receiving job. Can also confirm that reinstalling the driver does not help.

MacOs 10.14.6 (18G6032) - had to previously fresh install Mojave because of (other) issues with latest security / Safari update, so my system likely fairly clean.

Error log shows "Namespace CODESIGNING" as termination reason for print process apparently crashing. Apple should absolutely look at the latest updates, this is ridiculous.

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Answer 3

Tesserax

Level 10

157,896 points

Oct 24, 2020 9:52 PM in response to thomasfromnewalbany

This issue has been affecting Macs running either macOS Mojave or Catalina. See if the following article sheds some light on this:

HP Printing Problem on Mac (will damage your computer) - malwarefixes

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Answer 4

Allan Jones

Level 9

77,954 points

Nov 3, 2020 10:05 AM in response to DurangoBill

Look in System Preferences > Software Update for Apple's version of the installer, That may work better.

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Answer 5

Eau Rouge

Level 8

42,656 points

Nov 3, 2020 11:20 AM in response to DurangoBill

Once you have downloaded the driver package and then installed it you should reset the printing system.

Reset the Mac printing system to solve a problem - Apple Support

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Answer 6

Oct 24, 2020 7:42 PM in response to Meh_Hmph_Urgh

I have the same problem with two macbook pro's running Mojave 10.14.6 (18G6032) and suddenly from last few days, I can't print to my HP 3050 Laserjet printer. The printer is working fine from other laptops not running this version of OS.. I am dead in the water.. Please let me know if there is any fix to solve this issue.

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