My Logitech keyboard no longer works with iPad Pro

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My Logitech keyboard no longer works with iPad Pro

I’ve tried to fix the issue via Logitech articles. Nothing works so I thought perhaps someone here has solved the problem? I have the canvass Logitech keyboard case.

‘I’ve gone to settings - general - keyboard. It’s set to English and automatic. Qwerty is chosen.

‘I don’t see the keyboard in Bluetooth devices though Bluetooth is on. I’m not sure that this is a problem or how to resolve it if the keyboard should be showing up there. The keyboard is noted under keyboards (2) in general.

Thanks for any help,

Diane

iPad Pro, iPadOS 13

Posted on Oct 24, 2020 9:10 AM

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Answer 1

Top-ranking reply

Chris_C1

Community Specialist

Oct 28, 2020 2:27 PM in response to dianefromva

Hello dianefromva,

Thanks for using Apple Support Communities! We understand you are experiencing some issues with using your Bluetooth keyboard with your iPad. We are happy to help provide some guidance on this.

It sounds like you have done some good troubleshooting already! You mentioned that the keyboard is not showing up in Settings > Bluetooth on your iPad. It sounds like the device might need to be re-paired with the iPad so it can be used again. We have a great guide that goes over pairing a Bluetooth accessory with your iPad here:

Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch

If you have any issues while trying to pair your keyboard, take a look at these additional steps to try:

If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch

We hope this helps.

Best Regards.

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Answer 2

SnickZ.

Community Specialist

Oct 31, 2020 7:12 AM in response to dianefromva

Hello dianefromva,

Thanks for following up with us. If your Facebook app keeps freezing, please make sure that the app is up to date in the App Store:

Update apps or use automatic downloads

We also have some great tips on what to do if an app unexpectedly stops, or won't open:

If an app unexpectedly quits, stops responding, or won’t open

Since the issue with the keyboard persists, we would like to take a deeper look at this together. Please reach out to us directly using this link: Get Support

Cheers.

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Answer 3

dianefromva Author

Level 1

9 points

Oct 29, 2020 8:54 AM in response to Chris_C1

Chris this advice doesn’t help. Many of the Logitech keyboard’s keys no longer work including important letters like o, numbers and the delete key. I need some advice to fix what is now an unworkable keyboard sold to me via the Apple store. All problems began immediately after the 14.1 upgrade.

‘Please help,

‘Diane

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Answer 4

dianefromva Author

Level 1

9 points

Oct 29, 2020 9:37 AM in response to dianefromva

It turns out that my keyboard and iPad are connected via pins so it’s not a matter of Bluetooth. Certain keys no longer work though. Logitech couldn’t help resolve the problem that is likely on the Apple operating system side. Again, I need help to make the two work together. A lot of money went into this setup via the Apple Store.

Thanks,

Diane

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Answer 5

brenden dv

Community Specialist

Oct 29, 2020 10:32 AM in response to dianefromva

Hey there dianefromva,

Thanks for following up with us and providing that information.

Are you able to test the keyboard with a different device to see if those keys work? If some of the keys physically no longer work or are damaged, we would want to look in to having that keyboard serviced or available warranty options provided by the manufacturer of the keyboard, Logitech.

Let us know if the keyboard and those keys work with other devices and we can take a deeper look in to issues that might be happening with your iPad.

Cheers.

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Answer 6

dianefromva Author

Level 1

9 points

Oct 30, 2020 8:39 AM in response to brenden dv

Brenden, this problem happened immediately after the operating system update to 14.1. It’s the second time that it’s happened, too. It’s an operating system problem. The last time it happened, it was resolved in a few days. I didn’t do anything. This time, it’s not been resolved as quickly. I thought that maybe there was a way to resolve it based on your earlier success. Please let Apple folks know and ask that they look into this repeat issue. Also, my Facebook app keeps freezing. This also began after the update.

Any help is appreciated.

Diane

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Answer 7

dianefromva Author

Level 1

9 points

Oct 31, 2020 8:59 AM in response to SnickZ.

This doesn’t help. I have to delete the app and download it again every time that I try to use it. It works once and then freezes again. This never happened before I updated to 14.1.

Please let me know if you Apple folks figure out how to fix this new problem.

Diane

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My Logitech keyboard no longer works with iPad Pro

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