New iphone 12 pro black screen and nonresponsive

Hi JackDennis,

We understand your iPhone is unresponsive. We're happy to offer some guidance.

It sounds like you have already completed all the troubleshooting steps for an unresponsive device. If it is still not working, you would want to contact Apple support directly for assistance: Get Support

We hope this helps. Take care!

Same issue. New iPhone 12 pro max and screen blacks out most of the time during phone calls.

Any solutions?

I had to reset my phone and start from beginning. Seemed to fix the problem. I haven’t had a black screen since.

Had exact same thing. Apple rep couldn’t figure out so I did a total new reset on my phone and I haven’t had an issue sense. Must have been an IOS issue.

I have same problem on iPhone 12 Pro Max . Screen get unresponsive & black out while I am on phone conversation. Had to restore to factory settings. Maybe this will help. Apple shame on you !!!

I have a new 12 pro as well and it was going black during phone calls. No response at all - had to reboot to get it back. Apple sent a new phone and it's doing the same thing. I would think this is an iOS problem and not hardware, but no one at Apple Support knows about it. Cant believe they would just send out new phones and not address the issue...Crazy.

I am having the same problem. I will answer a call and all of sudden my screen goes black. I have tried the hard reset and I can go a day or two and it doesn’t go back then out of blue it will do it again. I have had this phone for two weeks and it has gone black 3 times during this 2 weeks

Spent several hours with Apple trying to fix the issue of black screen brand new iPhone 12 mini. They had no answer for this issue. It happens during phone calls. If the primary function of the phone does not work because of excessive software and data collection by Apple then whole point of the phone is rendered useless. Apple needs to find a fix.

Same here. I hate my iphone for the first time. Will consider a different device for the future. Not being able to have a normal phone call/conversation on the iphone 12 pro max, is very frustrating, to say the least. APPLE, you should be ashamed for releasing such crappy software and hardware and label it a "pro" device. It should be named a "crap" device.

Mine just did this too for the first time. I started using iCloud for backups. Prior to this when I was backing up with iTunes only it never did this. Not sure if that is something to look into. This is really annoying. Though I could fix with a force restart I use my phone as a key to my car, to get into my house, as a security system. Apple you need to be more reliable than a black screen and force restart. I had to boot my iPad to look up what to do. I thought my phone was just bricked.

This problem comes and goes with my iPhone 12 mini. Screen blacks out during phone call. When I've shut down then restarted, the problem goes away for a while. I can't believe that APPLE have not resolved this problem with update fixes. Makes me wonder if it's hardware. Whatever the case, the fact that people on this forum are saying that Apple Support staff don't seem to know about this problem is a red flag that Apple's commitment to quality is in decline. This should be a red flag for the company. I can accept that glitches happen with new devices. That can happen. But not that Apple seems not to know what's happening. I have been loyal because of quality. I'm seriously thinking of ditching Apple next time I need a new phone.

I have a problem too my phone 12 promax blanked out completely this morning black screen and in spite of many attempts to force restart it nothing happened it is still dead I have not dropped the phone there is no physical damage suddenly everything went black I am also quite frustrated - all my apps and information data is on my phone and it sucks that it doesn’t work anymore an apple has not been very supportive none of the service centre is open right now so it’s really bad does anyone have any suggestions on how to make this work thank you

Same issue here. Depleted all recovery steps you mentioned and nothing helps. Died out of the blue. No drops or similar damage has occurred.

I also had a same problem too. I already throw my phone few times because of this problem,it really my me so annoying.Does anyone know any solutions for this problem?

Same issue here.....brutal!!

Black screen, would take calls but I couldn’t answer, now nothing at all, tried usual recovery steps, but still nothing. Very frustrating!! 🙁