New iphone 12 pro black screen and nonresponsive

Just got the new iPhone 12 pro last night, and the screen turned black and became nonresponsive all of sudden while using iCould to download backups.

I've tried:

force restart (volume up + down + on/off button) - still black screen
Charge the phone through the night - still black screen
connected to iTunes to restore/update - still black screen
Use iTunes on both Macbook and Windows PC - still black screen

I think I've tried all troubleshooting, but nothing works. Feel really upset and frustrated. The only thing I haven't done but will do is to return it.

Hope someone has a solution here : )

Posted on Oct 24, 2020 10:37 AM

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20 replies

Rcover18

Level 1

4 points

Jan 6, 2021 1:17 PM in response to Harrisks

I am having the same issue. Very frustrating!

Feb 4, 2021 6:38 PM in response to chuck_3rd

Been facing the same issue mostly during calls and sometimes during normal web browsing and phone just becomes unresponsive. Any hopes of this being solved soon?

hazin128

Level 1

4 points

May 26, 2021 11:55 PM in response to JackDennis

I have a 12mini and same issue happens. My screen turns to black while using something. And whatsapp crashes mutiple times while using i tried rebooting not working. Please help here

Jsburr

Level 1

8 points

Nov 16, 2020 7:19 PM in response to u4ia703

Same! First my new 12 pro max wouldn’t connect my phone number, then it did the iOS update to 14, after the update it won’t unlock, won’t shut off or anything! Gets VERY hot even when it’s just sitting on my counter! I’ve done all of the same troubleshooting as you! This is far from my first iPhone and I’ve converted my entire family to iPhones I’ve that years.

fairly tech savvy and CANNOT figure this out. Made an appointment to return it to my carrier. So so frustrating.

Harrisks

Level 1

13 points

Dec 18, 2020 9:59 AM in response to jesper36

Called Apple support and they didn’t seem to know about this issue. I feel it’s still an IOS issue because I reset the phone and reinstalled software. So far I’ve not had any black no responsive screens while on a phone call.

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New iphone 12 pro black screen and nonresponsive