Measuring person height doesn’t work using Lidar and measure app

My post lists the things that will break once you reset settings. To create a support case go to https://support.apple.com/ and follow the prompts

This is happening to me too. The measure app keeps saying move closer, or move further away. However, it never measures the height of a person.

I have tried restarting my iPhone and reinstalling the measure app. The lidar sensor works in other apps. It will not measure the height of people though.

Ditto for me, as well. I can measure other objects by setting points. But, it doesn’t recognize a person and automatically measure their height. It keeps flashing “Move closer” or “Move further away.”

I don’t think my lidar sensor is defective, because it works using the 3D scanner app - https://apps.apple.com/us/app/3d-scanner-app/id1419913995

When I cover the lidar sensor with my finger, it stops working in that app, and when I uncover it, the lidar sensor works again. Also, in the measure app, I am getting the other features of the lidar sensor like the vertical guidelines and ruler when a get close to a measurement.

This problem seems to be only with the automatic height measuring.

For those facing this problem, how did you set up your iPhone 12 Pro?

I restored mine from an iPhone 11 Pro iCloud Backup. I am wondering if preforming a full reset and setting up as a new iPhone would help.

Is anyone having this problem and also set up their iPhone 12 Pro as a new phone and did not restore from a backup?

Are you saying just doing a Settings > General > Reset > Reset all Settings resolves this?

Or, do we need to do Settings > General > Reset > Erase All Content and Settings and then set up the iPhone again without restoring from iCloud?

Can you verify that you did this on your iPhone 12 Pro and it resolved the issue?

Your home screen will stay the same, however, widgets page, wallpaper, and all other settings will reset to factory. So be prepared to spend some time going through all your settings if you’ve been using iPhone for a long time to tailor it back to your preference. Just be sure to not choose the Erase all Contents and Settings as that will erase everything and put the phone back to factory setting with no file.

This might have worked to reset all settings. But I don’t want to have to set my phone up all over again. I have things the way I want them and resetting will screw up my layout and everything I have set up.

Ditto fir me, as well.

Same is happening to me and it’s frustrating is anyone’s unit the graphite

Yes, mine is a graphite iPhone 12 Pro 256 GB. It is on at&t, unlocked through apple upgrade program.

Mine is a 256GB Pacific Blue activated on Verizon. Does anyone know how to test LIDAR with another app to see of it’s really working. Could these be defective LIDAR sensors?

Maybe we should since it’s working for everyone else

Did anyone get an update I’m not sure if I should reset the phone or just return it