Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

spinning wheel icon next to wi-fi indicating network activity

how do I stop the spinning wheel next to the WI-FI icon from constantly spinning?  It's eating up data and reducing battery power.  I've actually figured out what triggers this constant network activity. After I hard reset the I-Phone SE to stop the constant network activity, I can use every app with no problems until I use the microphone on the key pad to write/voice a text message or a note, then the wheel starts spinning non-stop until I restart the phone.   Does anyone know how to correct this problem?????????

iPhone SE, iOS 14

Posted on Oct 24, 2020 4:21 PM

Reply
Question marked as Best reply

Posted on Oct 24, 2020 5:11 PM

The spinning icon means that some app is using data. You need to troubleshoot that. If you are using dictation everything you dictate is sent to Apple’s speech recognition server to perform speech to text, and the result is then sent back to your phone. This is the same server that Siri uses. So while you are dictating it will use data continuously, and for a while after you stop as it tries to refine the recognition.


But to troubleshoot go to Settings/Cellular and tap Reset Statistics, and turn off Wi-Fi, so all data goes over cellular. As you use the phone note when it is using data. After a few hours go to Settings/Cellular and the apps that have used data will be listed at the top of the page. You can see which ones used the most.

357 replies

Dec 21, 2020 9:08 PM in response to tobiasr84

Yes, unfortunately Lawrence Finch is correct. Apparently, Apple has had 13 years to fix this problem and has been unable or unwilling to do so. They will let you return the phone and exchange it for a “replacement device”, but I’m not sure how you avoid getting another one that does the same thing.


Not all iPhone SE’s have this problem though. There are three in my household, and mine is the only one that exhibits this behavior.


Interestingly, based on the serial number, it appears my phone was made in a different factory than the other two. Probably doesn’t mean anything, but it was the only difference I could find, other than we don’t all have the identical selection of apps installed.

Dec 22, 2020 12:01 PM in response to machinist_5

I'm not well-versed on the various factories and identifiers. My understanding is that the first two digits indicate the specific factory and the third digit indicates the specific assembly line at that factory. I do not know whether or not Foxconn has multiple factories in China, but I imagine they do.


All of that is just me saying I'm not sure that our phones were manufactured at the same factory.

Dec 22, 2020 12:10 PM in response to Machine_Ruse

Exactly that. It started with iOS 14 (never had the problem before; have been using iPhones since iOS 6) and it just occurs when I use the dictation service within an app like WhatsApp. When I refrain from using dictation everything remains perfectly fine. Sometimes it is possible to get rid of the spinning wheel by using Siri with some random request. Since iOS 14.3 a restart of the device helps also, before that even a restart didn't help on my iPhone SE (2020)

Dec 28, 2020 8:36 AM in response to SravanKrA

SravanKrA, thank you for your attempt at assisting, but I do not believe you’ve read this entire thread, because the discussion you linked to is not a solution that is going to help anyone who is experiencing this problem.


That discussion simply provides steps on how to restart your phone, reset your modem, and how to do a factory restore. As already stated numerous times in this discussion, any of those actions will only temporarily stop the symptom of the persistent spinning network activity indicator. As soon as the user utilizes dictation, the problem will return.


This problem is clearly linked to using Apple’s dictation services.

Dec 30, 2020 4:19 PM in response to TheLittles

More “helpful” people chiming in here without having read the entire thread. Factory resets have been done, with and without restoring from backups, and this does not resolve the issue.


Apple has received plenty of feedback on the problem. The best I can tell, they refuse to acknowledge the issue.


Android has their own issues, but if they get RCS worked out, I’d go back in a heartbeat.

Dec 30, 2020 4:27 PM in response to Machine_Ruse

After the 14.3 update I have been able to stop the spinning circle on my iPad Pro 2018 if I press the top button for Siri but don’t say anything. It has to be the next immediate action. If not it keeps spinning. But who wants to ask for Siri every time! Apple support told me that was the “fix”. I refused that answer and now am waiting to hear back from the “engineers”.

Jan 3, 2021 10:56 AM in response to machinist_5

Just wanted to reply to this thread to keep it active so it gets more notice. I also have an iPhone SE (2020) with the spinning network activity icon. Only been an issue since updating to iOS 14. My iPad on iOS 14 however does not have this issue. I have done every troubleshooting step in the book. I have talked to senior Apple tech support who even did an analysis on my phone remotely so data could be sent to the engineers. The reply back after analysis was a standard form response about how "many things on the phone use network data and is a normal process of the phone." Really, guys? As a last resort I recently wiped my phone complely and set up as a new phone. It did not change a thing. Here's hoping Apple finally takes this issue seriously and provides a fix in a future update. (Very weird that so many iPhone SE 2020 users are reporting the issue.)

Jan 5, 2021 8:49 AM in response to machinist_5

I'm on an Ipad Pro iOS 14.3. I was having the endless spinning wheel just left of the wifi icon also - it has been spinning for a week or more. Taking a cue from the posts here, I turned off Siri in Settings, then powered the device down and up again, then restarted Siri for input using the button only. After a half hour of use, the spinning wheel has not returned! Thanks.

spinning wheel icon next to wi-fi indicating network activity

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.