Setting up new 12 Pro. Visual voicemail from my X is gone....voicemail tab on Phone app does not have a setup tab to establish new VVM. Only thing on screen is a box to “Call Voicemail”. Spent an hour researching. Then multiple calls to Apple who said its an ATT problem. Multiple calls to ATT and they are no help.
Anyone else lose their VVM. Any help to get it set up?
thanks
iPhone 12 Pro, iOS 14
I had this happen and spent time at the At&t store. They were not able to solve it. However from other people's suggestions I chatted with them on At&t and asked them to " reactivate my visual voicemail." It took about 5 mins, restarted my phone and it worked. The service agent said that when you get a new phone it automatically gets turned off.
I have found from a different iphone 12 that if you already have the "unlimited plan" it does not automatically turn this off.
The other carriers are worse than AT&T in terms of customer support. Xfinity is an MVNO (network reseller) and they don’t manage their accounts either; I think they subcontract to Tracfone (most MVNOs do) and they are worse than any of the major carriers. T-Mobile may be slightly better than AT&T, but after they merge with Sprint who knows?
I had same issue with ATT - no access to 5G without upgrading to unlimited. I went to Verizon and took a prepaid plan with more data and standard 5G access (not their ultra high speed only available in limited areas). For two lines, the Verizon plan starts at about same as I was paying ATT (about $95/mo), but after 9 months it will be $58/mo incl taxes and fees. T-Mobile had the best deals, but their coverage in Northwest AR is not good enough. Also, Verizon fixed my access to visual voicemail in one try.
Just got new ATT iPhone 12 - voicemail worked for one month - then quit - got the Call Voicemail on screen - said I was not set up - Called ATT and after 45 minute on hold, got my voicemail "re-provisioned" and it works fine. "David" said it happened because I upgraded my phone...Hope this helps.
Call your voicemail.
Enter your pin to access your voicemail.
Does it work now?
This is an att issue not Apple.
Same issue no voicemail have called att 2 times now and still no voicemail
also have error where cannot received mms from non iPhone users
is all these issues just ATT. That is my carrier 😔
I have T-mobile.
No issues with my voicemail on my new iPhone 12 pro.
I was successful with this method: https://discussions.apple.com/thread/251958217?answerId=253746884022#253746884022. took maybe 20 minutes.
I have had them toggle mine at least 6 x without success including twice today.
You’ve got to keep pushing AT&T, because they are the only ones who can fix it.
I had the same issues & it turned out my cellular data was off. Once I turned it on, my visual voicemail came back. Don’t know how/why my cell data was turned off but it was!!
Congratulations
I get an error message when I go to that page. - https://www.att.com/support/article/wireless/KM1008597/
VVM is a carrier feature. Only your carrier can fix it.
IPHONE 12 VISUAL VOICEMAIL GONE
