Setting up new 12 Pro. Visual voicemail from my X is gone....voicemail tab on Phone app does not have a setup tab to establish new VVM. Only thing on screen is a box to “Call Voicemail”. Spent an hour researching. Then multiple calls to Apple who said its an ATT problem. Multiple calls to ATT and they are no help.
Anyone else lose their VVM. Any help to get it set up?
thanks
iPhone 12 Pro, iOS 14
I had this happen and spent time at the At&t store. They were not able to solve it. However from other people's suggestions I chatted with them on At&t and asked them to " reactivate my visual voicemail." It took about 5 mins, restarted my phone and it worked. The service agent said that when you get a new phone it automatically gets turned off.
I have found from a different iphone 12 that if you already have the "unlimited plan" it does not automatically turn this off.
I understand 😏
yes, it worked.. thank you
Woohoo! It worked you are a rockstar!
I got it working yesterday! 😃
but thank you very much!
Did you ever find out how to fix it? I am having the same problem
It must be something with the iPhone 12 Pro because it is doing the same to me and my husband and apple or att can’t seem to help 😩 please update if you got yours figured out
No problem changing carriers, but, while the carrier is responsible for provisioning voicemail, most of the US carriers subcontract the actual voicemail server operation to the same 3rd party.
I cannot thank you enough for putting the link in the comment. I’m not savvy and it helped me a lot!
I got the I phone 12 last November 5 times now vim is gone sick of this. Either att or apple
Voice mail tab on bottom of screen gone how do I get it back
I have a new iphone 12 mini and I have the same issues with T-mobile.
THANK YOU--
I have been using my new iPhone 12 mini for nearly two months before I noticed I couldn't access my VVM.
Tried all these suggestions, but THIS (chat with agent asking to reactivate VVM) worked for me.
I did it through the support site. https://www.att.com/support/article/wireless/KM1008597/ I clicked the "Fix It Now" link from this page, signed in when prompted and got to a chat channel where I said "My voicemail box is broken/missing" and after 20 minutes of waiting they had me go through a new voicemail box setup. After I set it up all my old visual voicemails came back.
Same issue - Called ATT 800 331-0500 (don’t listen to the bot asking questions - just hit “0” 3 times to get live support) last night working with Level One support for an hour with no success before being transferred to Level 2 - waited 40 minutes for a tech to answer only to be told their system was down and I had to call back. I offered to hold on until his system came back up, but he said that wasn’t possible due to the large number of customers waiting in the queue behind me he had to inform about the system outage. I gave it another shot this morning. Heads up - Level One will have you try the myAT&T app to setup voicemail - press and hold down “1” which calls your voicemail where you are asked to enter your voicemail number (not tel #) - no clue what that is, going to your voicemail icon on the phone app has the option of calling your voicemail as well with same result. When she had exhausted all her attempts, I was transferred to Level 2 support. After 30 minutes on hold, I lucked out with a knowledgeable tech. Somehow visual voicemail is dropped during the upgrade migration and has to be manually activated again. That’s why all the Level One support attempts to set up voicemail failed, because it didn’t exist on my account. After the Level 2 tech entered corrections, she had me go to the voicemail icon on the phone app where instead of “call voicemail” being displayed was the setup voicemail option. I was prompted to create a voicemail password and voila! - all my old voicemails appeared. WaHoo!!
Out of habit, I had performed the iPhone backup and restore on my Mac. I since learned of an automatic set up process to restore a new iPhone from your old iPhone which might be the way to go. If anyone has used that and experienced no issues losing their AT&T visual voicemail, let us know.
In all the articles I read outlining the steps to ensure a smooth upgrade to a new iPhone, I never saw visual voicemail mentioned once. One reason we stay with iPhones is for the secure trouble free and seamless interface with the apps. Getting back my voicemail consumed 3 hrs of valuable AT&T support time on an issue which never should have been dumped in their laps. It should have been caught and resolved by the Apple and AT&T pre-release teams in the weeks leading up to the new iPhones. Until it is fixed - hit “0” three times, ask right away to be transferred to Level 2 - tell them last night after 2 hours of being on hold and working with Level 1, you reached a Level 2 tech only to be told - “the system is down - you have to call back.” (I did ask for a direct Level 2 support 800 number, but was told there wasn’t one). Good luck!
Automatic Setup for iPhone 12
It gets crazier. I finally talked to a "top tier" tech person (whatever that is), who said that when a first round tech person reset my visual voicemail all my messages were lost... sorry. That same day I got a note from AT&T informing me of my bill changes (I didn't change anything, and supplied the phone myself), going up about 25%... serious *******. Their support is increasingly terrible all around.
Just to complete the rant, I talked with or chatted with 7 different people... three of them said their supervisor would call me back in "ten to twenty" minutes. Number of times that happened? Zero. I actually sent the chat transcripts to ATT CEO office and to Apple support. No help from either of them. If the other carrier signals were not so bad in our neighborhood I would change in a heartbeat or less. What do y'all think of Xfinity?
IPHONE 12 VISUAL VOICEMAIL GONE
