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Setting up new 12 Pro. Visual voicemail from my X is gone....voicemail tab on Phone app does not have a setup tab to establish new VVM. Only thing on screen is a box to “Call Voicemail”. Spent an hour researching. Then multiple calls to Apple who said its an ATT problem. Multiple calls to ATT and they are no help.
Anyone else lose their VVM. Any help to get it set up?
thanks
iPhone 12 Pro, iOS 14
The thing is that visual voicemail is a feature controlled and activated by your carrier (AT&T). You must have just changed iPhones. I would recommend that you call AT&T and have them reset your account and see if that helps.
Also you may-
Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
Axel F.
They said they did that. I’ve restarted. This is a big problem. I even ordered a new phone but ATT isn’t sending me information on when it will be delivered. Crazy.
They supposedly have multiple times. Thanks.
This!!! Thank you so much! I did exactly this and got it fixed!
Doesn't work. Have done it 50x plus between doing it myself and with the ATT support
Ask your carrier to toggle their visual voicemail feature. On and off. Reset network. On user end.
I have had them toggle mine at least 6 x without success including twice today.
I have the problem too. My carrier AT&T is of no help.
You’ve got to keep pushing AT&T, because they are the only ones who can fix it.
I have Verizon and it also has no way to setup the voicemail on the new phone. It just directs to call mailbox and even when I do, I can’t hear my messages
I had the same issues & it turned out my cellular data was off. Once I turned it on, my visual voicemail came back. Don’t know how/why my cell data was turned off but it was!!
That’s a really good point. VVM needs cellular data.
Congratulations
I had this same issue. It seems that my account was no longer set up for voicemail. I went to the At & t store. They were able to add it back to my account. Hope this helps
That is what they told me. I don't buy it for one second. I refused the upgraded plane since that will cost me $15 more a month and I don't need unlimited... I hate AT&T!!
I get an error message when I go to that page. - https://www.att.com/support/article/wireless/KM1008597/
IPHONE 12 VISUAL VOICEMAIL GONE
