McDonalds app initialization critical error on iPhone

Same here. I got my iphone 11 in January and I cannot use the McDonalds app at all. Same critical error everytime. I've tried contacting McDonalds twice with no response. So frustrating. Guess they don't want my business. Nothing is fixing this no matter how many times you delete and reinstall the app. Ugh. Can't even create a new account. It worked fine when I had my iphone 8.

Same here same error every time no matter how many times I have deleted and reinstalled app don’t get it it worked on my iPhone 11 but not on my current 12 Max pro. Oh well the heck with Mcdonalds I won’t ho there , one customer means nothing to ten heck couple thousand customers mean nothing to them .McDonald’s RIP

That’s a good question wondered the same thing but did not want to go thru all that for nothing or for a stupid McDonald’s app

but if someone does do that it would be interesting to see if that fixes it !

Well, check this out, when you go to MCDs you get a receipt (must do the survey). One MCDs I go to, the manager allows me to use those receipts (even expired ones) to buy anything at "buy one get one". The only problem is he's not always at the drive thru window. He said any MCDs can do it but the people at the window don't know how/have no brains/afraid too attempt to input the code because the top usually says "buy a Qrtr pounder get a Qrtr pounder free!!!

I don't have this particular issue but I have had an endless number of weird issues with the McDonald's app, and they really don't care about fixing them.

The biggest is that I am often told that regular menu items are "not available at this time" despite it being 11:30 AM; I'm not sure what time zone they are working on.

Exact same thing. I just downloaded app after having it deleted for over a week, now as jcozz1966 says App will not even open now it crashes immediately ,before it would open giving you the initialization critical error. WELL one good thing I got rid of the initialization critical error! lol from bad to worse unreal

Yup! Same here. Now the app just crashes and won’t even open to any of the annoying error messages. (I have 11 pro Max and I have this issue) my Husband has iPhone 11 and no problems at all. It’s such a strange annoying thing. My best friend has 11 pro max too and she’s in the same boat. Error messages. :/

I wonder if there is consistency as to what exact phones it definitely does not work on? Mine is a 12 pro max I have seen other people with 11 pro max that it does not work on is it all the 11 and 12 pro max's? . Makes no sense at all and its also amazing that no one can figure it out! But if you want to watch a 4k video up to 100 million miles away (incredible technology) you can, but you can not use this app ! would be nice to get some stats as to which phones it works on and which ones it does not to see if there is some correlation of some sort.

Yes! I too wonder if it’s only “Max” versions of iPhone. I can’t believe there’s not more comments on Apple App Store of people having similar issues. It’s so incredibly frustrating and reading this chain of comments goes back to 2020... it’s just crazy. Like you said we can view incredible videos and do so much with technology but we can’t fox this McDonalds app. It’s madness haha

I have a 12 Max that it doesn’t work on but it was on my previous phone (iPhone 6s+) when it stopped working. I had a different 6+ that the charger port stopped working so Apple replaced it. I’m curious if everyone that is having issues used it fine at one point and then lost that ability after getting a new/different phone? Like maybe our logins are somehow linked to the old phone?? I don’t know? Just grasping.

I made an account on my Husbands phone which worked!! thinking I could just then log in with my phone instead of “create an account” on mine where I got the error. But nope still got a fatal message even when I tried to just log in. And now it just crashes. Super frustrating.

It's great that a bunch of people want to try and identify commonalities that should in theory help get to the bottom of it..

but McDonalds is the only entity here that 'can't figure it out' or they simply don't feel like allocating the resources to do it. or the problem isn't widespread enough for them to take much notice.

You've used your comparison several times in this thread about doing stuff from 100 million miles away.. but no one can figure out the app issue.. While it is amazing that we can get video from Mars, it's not really the same to compare the availability of technology to the willingness of a company to fix their application.

If the right resources were put to the task, this would absolutely get resolved.

I'm guessing the only way that's ever going to happen is if everyone having this issue lets them know, complains via email/phone/social media, leave a 1 star review for their app.. stuff like that.

I'm not knocking you daja62 or this thread.. so don't take any of my comments that way.

I'm just hoping that everyone that stops by here with this issue realizes that this is just a user to user forum. I doubt McDonalds will ever see this thread. Apple is not here, and even if they were, they didn't write the app and can't tell McDonalds to fix it. So the best possible thing everyone viewing this can do to achieve any sort of resolution is to contact McDonalds app support. Each and every one of you.

This what McDonalds told me in an email. Maybe if everyone contacts them they’ll try to fix the issue.

Please contact the McDonald's Global Mobile App Team at 1-877-334-4332during our regular business hours (7:00 a.m. to 7:00 p.m. CST) Monday through Saturday. Please be prepared to provide the following information:

User Using Wifi or phone Data Plan?:

App Email (of user experiencing problem):

Type of Phone (of user experiencing problem):

Operating System (of user experiencing problem-Apple, Android, Windows + version number):

McD App Version:

Date and time issue was experienced:

Describe any error messages during app usage:

What store address did you go to? Store number:

Order point (Mobile, DT, Delivery, etc):

Check-in Type: Front Counter (Attended), FC Unattended, DT or Curbside

Offer/deal used (if issue experienced):

Receipt info: transaction date/time/order number if applicable:

If you have further issues, please don’t hesitate to contact us. We value you as a customer and hope to serve you soon at the Golden Arches.

Jennifer

McDonald's Mobile Support

So I honestly think it’s an issue with it being incompatible with another app on my phone. My wife has the same phone as I do and it works, but not all the same apps. My son has a 12 pro max and it works on his. I think it’s the Burger King app that’s secretly crashing the McD app 🤣

Not sure if you joking or not but I do believe it’s possibly another app but chances are who ever has a McDonald’s app and also has a Burger King app which is like everyone so I think that’s not the problem however I just deleted burger app for the **** of it ( just for giggles ) no difference maybe you work for stupid McDonald’s regardless it goes deeper than that !!