McDonalds app initialization critical error on iPhone

Sorry to hear that; unfortunately only McDonalds can sort this out.

Their app is a nightmare on all sorts of levels; whenever I use it and pick up my order, it goes through and charges my card, but then the next time I open the app it tells me there was a problem with my order; it makes no sense.

So I honestly think it’s an issue with it being incompatible with another app on my phone. My wife has the same phone as I do and it works, but not all the same apps. My son has a 12 pro max and it works on his. I think it’s the Burger King app that’s secretly crashing the McD app 🤣

Has anyone tried to un-install the MCD app & then back up your phone & then do a re-install like its a new phone???

I contacted McDonald’s through the app and they gave me a number to call to try and figure it out. Not counting on having luck but I’ll try it.

Same here! The app automatically logged me out and now never lets me login. Every time I try, it just tells me again that I need to login. I’ve reported it to McD’s a few times with no response. This has been going on for 1-2 weeks, I think since their last version update.

I’ve seen tons of complaints/1star reviews recently in the app store. Surely they will work to resolve the issue and create a new version very soon to update. I’m fresh out of ideas to try. I’ve uninstalled and reinstalled the app twice, restarted my phone, removed the app from my Facebook logins, etc. And since I always login through Facebook, the app also won’t allow me to create an email login. Until they either respond or make an update, I guess so many of is are just stuck having to wait it out.

I spoke too soon! I got a new iPad (not a new phone) and the app seemed to be working fine on the iPad without any glitches. It didn’t last and turned out to be the same old nonsense with the iPad. I spoke to someone at McDonald’s who said it’s an issue with the iPhones and listened and said they’d pass it along to the technical team. It sounds like nothing has been resolved.

Same issue for me since at least this summer. Says all my logins are incomplete or technical difficulties. Contacted McDonalds support multiple times and their answer was that it was an issue with an interfering app on my iPhone XS. Insane.

I have had this issue for months! And when I contacted support they told me to delete and redownload which I have done many times. I don’t feel like it is a new vs old phone issue. Since it worked on my daughters XR and not on my iPhone 11pro. And it also works on her new iPhone12. So I have no idea why it will not work on my phone. It’s very frustrating. I use to use this app all the time!

I have tried that in the past. I tried that again and still does not work like others have stated. Just like everyone else, it looks like that app just wont connect to the internet or you get a application error and it says to restart the app. I have had this issue now for over a year and a half. It came across when I upgrade to a new phone. I can use the app with my login on my ipad or a different phone, so whatever is the cause, it came across from the backup when I moved over to my new phone.

Mine 11 just stared having this issue the other day...I had not logged in for a month and when I did I get the failed to initialize the app no matter what I do....I assume this has something to do with the new iOS update

Holy moly, should I list my blood type too. By the way I've been having the issue over 9 months. I have an iphone Xr. I called MCD about 3 times and apple 2 times and still no fix. It worked on my iphone 6S and about 4 months after I got the iphone Xr it started showing the initialization error/critical error.

It seems like we all either switched phones recently or had a logon issue than it occurred. A tech person from a chat I use said its a linking/initialization issue when our phone links up to the app. If anyone does try to delete the app, and does a backup then resets the phone like it was new phone again. . . . please let us all know if that works, that seems to be the last resort in trying a solution before we delete it al together!!

Apple doesn't make the app or have access to the servers or user accounts.

They cannot help you.

Thank you so much for the detailed info. Today a new device arrived from Apple and the app is working just fine on the new device.