keyboard /mouse not recognized on wakeup?

Jefferis Peterson wrote:

I have a brand new MacBook Pro (16-inch, 2019), and upon wake from sleep, the computer is unresponsive. The track pad will not work, the keyboard will not work, the Bluetooth mouse will not work and I after about 30 seconds I get a Bluetooth pop up message saying an bluetooth keyboard cannot be found and it is searching. Finally after a minute or two, it will register. Anyone have any ideas or is this a service issue?

Very annoying, never happened on my old laptop.

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

Try resetting the SMC https://support.apple.com/en-us/HT201295

if no resolve—

Call Customer Support (800) MY–APPLE (800–692–7753)

or call AppleCare Support at 1-800-APLCARE (800-275-2273)