I switched carriers and I cannot get signed into my imessage or facetime under my phone number. I called the carrier and they said it was an apple issue.

Lisarnichols wrote:

I switched carriers and I cannot get signed into my imessage or facetime under my phone number. I called the carrier and they said it was an apple issue.

If you get an error when trying to activate iMessage or FaceTime - Apple Support

Lisarnichols wrote:

I took the steps from your link. I turned off imessage and facetime. I turned off my phone. I restarted my phone. I turned on imessage and facetime and it still says unsuccessful activation.

https://discussions.apple.com/content/attachment/3aa0ae03-534f-456b-a89c-0ff5e47b9529

If you get an error when trying to activate iMessage or FaceTime

To use iMessage or FaceTime, you need to activate them on your iPhone, iPad, or iPod touch. If you see an error message during activation, follow these steps.

When activating iMessage or FaceTime, you might see one of these messages:

• Waiting for activation
• Activation unsuccessful
• An error occurred during activation
• Could not sign in, please check your network connection
• Unable to contact the iMessage server. Try again.

Check your device settings

1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
2. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.

Turn off and restart iMessage and FaceTime

1. Go to Settings > Messages and turn off iMessage.
2. Go to Settings > FaceTime and turn off FaceTime.
3. Restart your device:

• • iPhone
  • iPad
  • iPod touch

1. Turn iMessage and FaceTime back on.

Still not activated after a day?

It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

1. Make sure that your device has the latest version of iOS or iPadOS.
2. If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
3. If your iPhone is used with a carrier not found in the wireless carrier articles make sure you can send and receive international SMS.
4. Contact Apple Support.

Get more help

You can also use your email address with iMessage and FaceTime. Sign in to your Apple ID account page and review all the email addresses you have on file, including the one that you're trying to verify. If the email address is incorrect, you can update it. Then click Resend next to the email address that you want to verify.

If you can't sign in to iMessage or FaceTime on your Mac, see If you can't sign in to your iMessage account or FaceTime on your Mac.

FaceTime is not available in all countries or regions.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Published Date: August 20, 2020

Lisarnichols wrote:

When I turn off and on iMesssge and Facetime, it says it’s not activate so it uses my email instead of my phone number.

Click on the link I provided and follow all the steps

Like I said follow all the steps in the link I provided.